Complaint #157 Ruby Slots Casino

Long Delays in Payments

By BakersDozen

8 years ago

Message on forum

Hello, I've experiences long delays and frustration in getting payouts from Ruby Slots. Over the past 8 months, I've spent so much time on chats and always end getting the same answer that I should be patient, etc. I hope Ask Gamblers can help me receive the payouts owed as it has it has with many others.

On Jan28 , a check request was approved for $2350.
On April 10, a check request was approved for $1000.
On May 2, a check request was approved for $1000.
On May 5, a check request was approved for $500.
On May 29, a check request was approved for $1000.
On June 2, a check request was approved for $500.
On June 19, a check request was approved for $1000.
On July 20, a check request was approved for $1185.
On Aug 10, a check request was approved for $1185.

The complete amount is $9730.

It's been eight months from the first approval. Please help.

Disputed Casino Ruby Slots Casino

Reason Delayed payment

Amount $9720

Discussion

AskGamblers

• Support Team

8 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

BakersDozen

• California

8 years ago

As Tawni wrote, I have now received the final payments for this complaint. Thank you Tawni and Ask Gamblers. Please close this complaint as resolved.

AskGamblers

• Support Team

8 years ago

Dear @BakersDozen,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Ruby Slots Casino

• Representative

8 years ago

Hi Shawn--

First, I'm so very sorry I'm just responding to you--I'd been away for a week and things sort of got away from me. :-(

I've checked on your account and I do see that the balance of your withdrawals have already been issued to your Bitcoin wallet:

9/29 Paid $1185 (0.2851) Bitcoin for transaction #41726607
10/9 Paid $1185 (0.26) Bitcoin for transaction #42237640

Again, my apologies for all of this.

I wish you all the best,

Tawni

Ruby Slots Casino Complaint Stats

Resolved 429 / 442

Avg. Amount $3,742

Avg. Complaint Duration 15 days

Avg. Response Time 3 days

Ruby Slots Casino Complaints

See all complaints for this casino

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I decided to try again some time later in 2024, only to have my withdrawal denied again and left disappointed.
I was unsure what I could do, but recently after researching I learned this was an appropriate place to pursue payment..
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And that I just have to wait..

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All my information has been verified with them, so there is no reason for this delay...

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So, one Month to process a small win. This is not what is listed on their website. They claim instant payouts.

Now I'm told that there are a lot of winners lately, and they opened up a "ticket" and to wait another 72 hours.

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You have helped me with this problem before, so I am hoping you will get me my winnings.

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