Complaint #27 LollyBet Casino

Withdrawal not arrived

By Arberi C.

14 hours ago

Subject: Two Pending Withdrawals – Total €400

Dear AskGamblers Complaint Team,

I am submitting a complaint regarding Lollybet because I have been waiting for two days for two withdrawal payments of €200 each, amounting to a total of €400.

Unfortunately, I have not received either payment yet. I would like the casino to explain the reason for the delay and process both withdrawals as soon as possible.

I can provide screenshots of my withdrawal requests and any other relevant evidence.

I kindly ask AskGamblers to assist me in resolving this issue and receiving my €400.

Thank you for your time and assistance.

Kind regards

Disputed Casino LollyBet Casino

Reason Other

Amount €400

Discussion

88 hours left for LollyBet Casino to respond.

Dragata

• Albania • 1 reviews

7 hours ago

All players who have raised concerns have received the exact same response from LollyBet. This is not fair. We deserve facts and clear evidence, not the same generic response to everyone. I officially declare that I do not have any other accounts with this company. I ask LollyBet to investigate my case fairly and provide clear evidence to support its claims

Dragata

• Albania • 1 reviews

8 hours ago

I have serious concerns about LollyBet’s licensing status, as I have been informed that its licence may have expired. I request official clarification regarding the validity of your licence and the authority under which you continue to operate. Given the unresolved withdrawal of my funds and the blocking of my account, I expect a transparent explanation and the immediate resolution of my case.

Dragata

• Albania • 1 reviews

8 hours ago

The casino has made false claims, accusing me of having multiple accounts. This is not true, and I believe this accusation is being used as an excuse to block my account and withhold my money. Many other users have reported similar problems.

I strongly dispute your allegations and demand clear evidence to support your claim that I have multiple accounts. You cannot make such accusations without providing proof and use them as a justification for withholding my funds.

I want my money back, and I expect this matter to be investigated fairly and resolved immediately. If you continue to withhold my funds without valid evidence, I will pursue my complaint through the appropriate authorities and take further legal action.

Dragata

• Albania • 1 reviews

9 hours ago

After I took legal action against this company, they closed my account using an excuse they made up. I do not have any other accounts with this company. Initially, they told me that my withdrawal was under review. However, after I contacted them to ask for an explanation, they started claiming that I had created multiple accounts.

This is completely unacceptable, especially since I have made deposits more than twice into the same account. It is not normal for a company to accept my deposits and then block my account and prevent me from withdrawing my money based on unsupported accusations.

Based on the information and complaints I have read from other users, it appears that other people have experienced similar issues. This raises serious concerns about the way this company operates. Furthermore, according to the information I have found, the company's certificate may have expired, which needs to be verified.

I demand a clear explanation for the

LollyBet Casino Complaint Stats

Resolved 8 / 8

Avg. Amount $1,291

Avg. Complaint Duration 3 days

Avg. Response Time 18 hours

LollyBet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 7 out of 7 complaints in this category have been resolved.

This operator's average complaint duration is 3 days, while the average duration across all operators is 8 days.

Complaint Status

88h left

€400

Having trouble with LollyBet Casino? Submit complaint

Follow this complaint Learn more

LollyBet Casino Complaints

See all complaints for this casino

My payment is rejected with no explanation

Dear AG,
My payment is rejected with no explanation, not answering on email after questioning about it, waited for answer for 2 weeks for pyment to be rejected. My activity was 100% on sport betting, I can screen shot my bet activity. Demaning my payout right away, unaceptable behavious from them, don’t want them to even have oportuniti to make something out as casinos are used to do, that is why I contacted you.

Resolved

Unprocessed withdrawal

Hello,

I am submitting this complaint regarding a delayed withdrawal of €2,000 from LollyBet Casino.

My account is fully verified, and I requested my withdrawal over a month ago. Since then, the withdrawal has not been processed. Whenever I contact support via email, I receive the same response stating that my account is under review by "Betcheck".

Holding funds for over 30 days under the pretext of ongoing verification is unacceptable and unreasonable. I have complied with all terms and conditions and provided all necessary verification documents.

I kindly request AskGamblers' assistance in resolving this issue and securing the payout of my €2,000 balance.

Withdrawal Amount: €2,000

Thank you for your help.

Resolved

11 days processing for 7 pending withdrawals

Dear AskGamblers Complaints Team,I am submitting this official complaint against Lolly-Bet Casino regarding the severe delay of my 7 pending withdrawals, which total €3,500. My remaining active account balance is €6,850.My withdrawals have now been pending for a total of 11 days without any processing. I have fully complied with all terms and conditions. When I contacted Live Chat, the support agent explicitly acknowledged this unacceptable delay, stating verbatim: "I will let the payments team know about it since it's indeed too much time."Following the agent's instructions, I sent a formal follow-up email to [email protected]. The casino has completely ignored my email, failed to provide any updates, and the 'Cancel' button remains active on all 7 transactions. It is clear that the casino is using stalling tactics.I am uploading the unedited screenshots of the Live Chat admission, my sent email, and my account status. I kindly request AskGamblers to intervene and urge Lolly-Bet to release my €3,500 immediately.Thank you for your assistance.

Resolved

Casino is not processing my withdrawals

Hello.

I’ve been playing on the Lollybet site for several months.

Sometimes I lose, sometimes I win small amounts.In August, I won a bit more. I requested a transfer of 500 euros, which was never processed. So, I submitted another transfer request on August 27th, which was also never processed.

I requested another €300 and €200 on September 6 and September 9. This request still hasn't been processed.I contacted the site via chat several times.

The answer will come in due time.

I sent emails that remain unanswered.

I contacted the Lollybet manager several times via Telegram. No response.

There were no issues up until August.

I have received no response. I don't know what to make of the situation.

Over the months of June, July, and August, I deposited over €1,000 on your site and wagered a total of more than €4,000.

I did this without any bonuses, meaning there were no wagering requirements attached.

Lollybet doesn't refuse money withdrawals; they are smarter than that—they simply don't process them at all.

Furthermore, you should know that Lollybet offers money to its customers in exchange for fake reviews on your site. You will find the evidence in the attachments.

The reviews on your site are fake. Lollybet is cheating.

Regards,

Resolved

Account closed with hight balance

LollyBet closed my account and withheld my balance of €7,478.93 after several consecutive big wins and after requesting another payout.

My account was suddenly closed. However, I have already been paid several times on this site, which also encouraged me to make further deposits.

I have contacted LollyBet numerous times by email to ask for return of my balance, but I have received no response whatsoever.

Resolved

Holding my 6000 EUR hostage for a month

Hello,

I am contacting you because Lollybet has been holding my €6000 hostage for 1 month now, refusing to let me withdraw a single cent without any valid reason.

Lollybet is holding 6000 euros of my Lollybet balance hostage.

They are claiming that account verifications have been underway since June 3rd, even though no such thing is happening (more than one month)

I haven't made any withdrawals this month, even though I am entitled to withdraw €2,000 in winnings per month.

I won, so they ought to pay me; however, it seems they are stealing from many European players.

I have attached screenshots as proof. Please intervene with them to enable the standard withdrawal of my winnings. They do not answer at all.

Resolved

€6,000

Holding my 2633 EUR hostage for a month

Hello,

I am contacting you because Lollybet has been holding my €2,633 hostage for 30 days now, refusing to let me withdraw a single cent without any valid reason.

Lollybet is holding 2633 euros of my Lollybet balance hostage.

They are claiming that account verifications have been underway since June 3rd, even though no such thing is happening (4 weeks)

I haven't made any withdrawals this month, even though I am entitled to withdraw €2,000 in winnings per month.

I won, so they ought to pay me; however, it seems they are stealing from many European players, even though our laws allow us to play.

I have attached screenshots as proof. Please intervene with them to enable the standard withdrawal of my winnings.

Resolved

€2,633

Payment delayed no support answer

My withdrawal request has been pending for more than two weeks.

Support doesn’t respond at all.

The compliance is doing ‘bet check’ until 3 June 2026

Lollybet only delays withdrawal for no reason and gives no update at all.

Thanks for helping to solve this problem with them.

< personal information removed >

Lollybet Account ID: 1630018042

Resolved

$643