Holding my 6000 EUR hostage for a month

Dear AskGamblers Team,

Thank you for your continued involvement in this case.

Based on the player's latest response, we believe it is now clear that the matter no longer concerns an unresolved complaint, but rather dissatisfaction regarding our communication and the duration of the account verification process.

The player himself confirms that:

* the verification process has been completed;
* withdrawals have resumed;
* and he has already received his first successful withdrawal.

Most importantly, both the completion of the verification process and the approval of the player's first withdrawal took place before this complaint was submitted on AskGamblers.

Therefore, the core issue that would justify a payment complaint had already been resolved prior to the opening of this case.

While we fully acknowledge the player's opinion regarding the communication and the time taken to complete the verification process, this is feedback/review about our customer service experience rather than evidence of an unresolved payment dispute.

For this reason, we believe it is unfair for this case to be accepted as a valid complaint and to negatively affect our AskGamblers score, when the player was already able to withdraw funds in accordance with our Terms and Conditions before the complaint was even filed.

Should the player ever experience an actual blockage of future withdrawals, he would of course be entitled to submit a new and legitimate complaint, which we would address accordingly. However, this is not the current situation.

In light of the above, we respectfully request that AskGamblers reject this complaint and ensure that it does not negatively impact our rating, as the payment issue had already been resolved before the complaint was opened and the remaining concerns relate solely to the player's opinion regarding communication and processing times.

Thank you for your consideration.

Dear AskGamblers Team,

I would like to provide a further update regarding my complaint.

Today, I have received a second payment of €500 from LollyBet.

This is another positive step, and I acknowledge that the withdrawal process is continuing.

However, the complaint cannot yet be considered resolved, as €5,000 of my balance still remains to be paid.

I will continue to update this case objectively as further payments are received. Once I have received the full remaining balance in my bank account, I will gladly confirm that the dispute has been fully resolved.

Thank you again for your continued assistance.

Kind regards,

Dear AskGamblers Team,

Thank you for your continued assistance.

I acknowledge that LollyBet has resumed processing my withdrawals and that this is a positive development.

However, I respectfully believe this case should remain open until the remaining balance has actually been paid.

To date, I have received only €500, while €5,500 are still outstanding.

Je te proposerais ce paragraphe :

I also believe it is important for this case to remain open until all remaining funds have been paid. Based on my experience, this is currently the only way I have to ensure that the withdrawal process continues transparently. After more than one month of unanswered emails and very limited communication, I only saw significant progress once this complaint was opened. I was also asked by LollyBet to confirm that my AskGamblers complaint had been resolved in order to avoid delays in processing my withdrawals. For this reason, I do not feel comfortable closing the complaint before I have actually received the full remaining balance. I also believe it is valuable for other players to have access to an accurate and factual account of how my case was handled, including both the positive developments and the difficulties I experienced during the verification and withdrawal process.

Once the full amount has been successfully transferred to my bank account, I will gladly confirm that the matter has been fully resolved and update my complaint accordingly.

Thank you for your assistance throughout this process.

Kind regards,

Dear AskGamblers Team,

Thank you for your continued involvement in this case.

Based on the player's latest response, we believe it is now clear that the matter no longer concerns an unresolved complaint, but rather dissatisfaction regarding our communication and the duration of the account verification process.

The player himself confirms that:

* the verification process has been completed;
* withdrawals have resumed;
* and he has already received his first successful withdrawal.

Most importantly, both the completion of the verification process and the approval of the player's first withdrawal took place before this complaint was submitted on AskGamblers.

Therefore, the core issue that would justify a payment complaint had already been resolved prior to the opening of this case.

While we fully acknowledge the player's opinion regarding the communication and the time taken to complete the verification process, this is feedback/review about our customer service experience rather than evidence of an unresolved payment dispute.

For this reason, we believe it is unfair for this case to be accepted as a valid complaint and to negatively affect our AskGamblers score, when the player was already able to withdraw funds in accordance with our Terms and Conditions before the complaint was even filed.

Should the player ever experience an actual blockage of future withdrawals, he would of course be entitled to submit a new and legitimate complaint, which we would address accordingly. However, this is not the current situation.

In light of the above, we respectfully request that AskGamblers reject this complaint and ensure that it does not negatively impact our rating, as the payment issue had already been resolved before the complaint was opened and the remaining concerns relate solely to the player's opinion regarding communication and processing times.

Thank you for your consideration.