Holding my 6000 EUR hostage for a month

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

Should the player face issues with any remaining withdrawal requests or payments, this complaint may be reopened.

We thank both parties for their assistance during the complaint process.

Dear AskGamblers Team,

Thank you for allowing us to provide a final clarification regarding this case.

First of all, we would like to reiterate that, in accordance with LollyBet’s Terms and Conditions, additional verification procedures may be carried out when required. Such procedures may temporarily delay or restrict withdrawals while the relevant checks are being completed.

Once the verification process was finalized, the player’s withdrawal activity resumed at a pace fully consistent with the applicable withdrawal limits and conditions of the platform.

Most importantly, and as we have already stated on several occasions, the verification process had been completed and withdrawals had already resumed before this complaint was opened and accepted by AskGamblers.

Therefore, at the time the complaint was formally opened, the matter that initially caused the withdrawal delay had already been resolved. The player was once again able to withdraw funds in accordance with the standard limits applicable to the account.

We acknowledge the player’s personal account of their experience and their comments regarding communication. However, the latest statement primarily expresses the player’s subjective experience, dissatisfaction and opinion regarding the handling of the verification period. While such feedback may be appropriate as a customer review, we respectfully submit that it does not constitute an unresolved complaint requiring further intervention, particularly when the verification had already been completed and withdrawals had resumed before the complaint was opened.

We would also like to emphasize that the player explicitly acknowledges taking full responsibility for their subsequent gambling decisions and does not claim that LollyBet is responsible for those decisions. We therefore do not believe that these subsequent personal circumstances can form the basis of an unresolved withdrawal complaint against the operator.

For these reasons, we once again respectfully request that the AskGamblers Complaints Team reject and close this complaint, as the underlying withdrawal matter had already been resolved prior to the opening of the case.

The player is, of course, entitled to share their personal experience and opinion through the appropriate review channels. However, in our view, this case now falls within the scope of customer feedback or a review rather than an active and unresolved complaint.

We kindly ask AskGamblers to assess the case based on the objective timeline and documented facts:

* The verification process was completed.
* Withdrawals resumed in accordance with the applicable Terms and Conditions.
* This occurred before the complaint was formally opened and accepted.
* There was therefore no unresolved withdrawal restriction requiring AskGamblers intervention at the time the case was opened.

Accordingly, we respectfully request once again that this complaint be rejected and closed.

Kind regards,

LollyBet Team

Dear AskGamblers Team,

Thank you for allowing me to make one final comment.

I accept that LollyBet completed the verification process and resumed my withdrawals before this complaint was formally accepted.

However, I believe this response overlooks the experience that led me to seek assistance in the first place.

For more than one month, I experienced prolonged uncertainty regarding my funds. My emails went unanswered, I received no meaningful information about the expected duration of the verification process, and my withdrawal requests remained pending without any clear explanation.

As a result, I completely lost confidence that I would recover my winnings.

I fully accept responsibility for my subsequent gambling decisions. Nevertheless, I cannot ignore the fact that this prolonged uncertainty and lack of communication caused me considerable stress as a vulnerable player.

Had my withdrawals been processed promptly after verification, or had clear communication been provided throughout the process, my experience would likely have been very different.

My intention is not to unfairly damage LollyBet’s reputation. However, I believe other players have the right to know exactly how my case was handled, including the extended delays, the lack of communication and the withdrawal limitations that I experienced.

For this reason, I respectfully believe this complaint reflects a genuine customer experience and should remain part of the public record.

Thank you for your consideration.

Kind regards,

Dear AskGamblers Team,

Thank you for allowing us to provide a final clarification regarding this case.

First of all, we would like to reiterate that, in accordance with LollyBet’s Terms and Conditions, additional verification procedures may be carried out when required. Such procedures may temporarily delay or restrict withdrawals while the relevant checks are being completed.

Once the verification process was finalized, the player’s withdrawal activity resumed at a pace fully consistent with the applicable withdrawal limits and conditions of the platform.

Most importantly, and as we have already stated on several occasions, the verification process had been completed and withdrawals had already resumed before this complaint was opened and accepted by AskGamblers.

Therefore, at the time the complaint was formally opened, the matter that initially caused the withdrawal delay had already been resolved. The player was once again able to withdraw funds in accordance with the standard limits applicable to the account.

We acknowledge the player’s personal account of their experience and their comments regarding communication. However, the latest statement primarily expresses the player’s subjective experience, dissatisfaction and opinion regarding the handling of the verification period. While such feedback may be appropriate as a customer review, we respectfully submit that it does not constitute an unresolved complaint requiring further intervention, particularly when the verification had already been completed and withdrawals had resumed before the complaint was opened.

We would also like to emphasize that the player explicitly acknowledges taking full responsibility for their subsequent gambling decisions and does not claim that LollyBet is responsible for those decisions. We therefore do not believe that these subsequent personal circumstances can form the basis of an unresolved withdrawal complaint against the operator.

For these reasons, we once again respectfully request that the AskGamblers Complaints Team reject and close this complaint, as the underlying withdrawal matter had already been resolved prior to the opening of the case.

The player is, of course, entitled to share their personal experience and opinion through the appropriate review channels. However, in our view, this case now falls within the scope of customer feedback or a review rather than an active and unresolved complaint.

We kindly ask AskGamblers to assess the case based on the objective timeline and documented facts:

* The verification process was completed.
* Withdrawals resumed in accordance with the applicable Terms and Conditions.
* This occurred before the complaint was formally opened and accepted.
* There was therefore no unresolved withdrawal restriction requiring AskGamblers intervention at the time the case was opened.

Accordingly, we respectfully request once again that this complaint be rejected and closed.

Kind regards,

LollyBet Team