I have been waiting for a month now.
They started an investigation and got an answer they can't help me anymore. I have asked for payment details numerous times in both email and live support but they won't answer me on email.
They say in live chat that they don't have the authority to do that. I need this to investigate with my bank of what have gone wrong!
Hello STEEFZAR,
We apologize for your disappointment. We will check the issue with our relevant department and get back to you with more details as soon as possible.
Your patience will be greatly appreciated...!
Best Regards,
Locowin Casino.
Okay, i have not recieved any info yet as it is.
33 days since the withdrawal was processed. I have still not gotten the money on my account, neither any payment reciept wich i can use to investigate with my bank.
Hello STEEFZAR,
We can understand your situation and we apologies for the delay.
We have already forwarded the issue to our relevant department and waiting for their reply.
We will get back to you as soon as we get update from them regarding this.
Your patience will be greatly appreciated...!
Best Regards,
Locowin Casino.
I think i have been more than patient...
Hello STEEFZAR,
Please find attached the proof of payment as requested.
We request you to check with your bank and confirm.
Thanks for your understanding.
Best Regards,
Locowin Casino.
Hi, this document you gave me does not include any SWIFT/BIC information of the bank you used for the withdrawal.
It only shows mine. I need it to investigate further
Hello STEEFZAR,
We request you to forward this proof of payment to the bank and they will investigate the issue with help of reference number.
Best Regards,
Locowin Casino.
I have not yet received an answer from the bank. They have recieved the document. There is also not any money on my account yet
Now the bank says that they cannot see any incoming money with the documents you provided
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