Complaint #68 King Billy Casino

Refusing to pay due to joint banking account, refusing to check my arguments against their decision

By Carina S.

7 years ago

I deposited $30aud at King Billy Casino with a Visa Card that belongs to my wife for a joint account we hold. I tried to verify my account prior to withdrawing my winning of $4000aud. The casino told me that my account could not be verified as the card was not in my name and even thought I explained that the card belonged to my wife and she had written and signed an authority letter to allow me to use her card and I could prove everything, they did not ask for any further documents and instead took away my $4000 that I was going to withdraw and wanted to refund my the $30. I said not to refund the money as I wanted to withdraw my winnings as I did not believe they were in the right as the account the VISA is linked to I have the right to use as my name is on the account. I have all the documents to back this up but I believe I was not given a fair chance as the casino didn't even ask to see any further documents and therefore did not allow me to withdraw. I would ultimately like my account verified and able to withdraw my winnings of $4000aud.
I have attached a copy of the transcript of my conversation with the casino and my account statement which has both mine and my wife's name.
I have all documents but am having trouble uploading them. can I please send them to an email with a complaints number or is there another way?
Thanks
Danny

Disputed Casino King Billy Casino

Reason Verification issues

Amount $4000

Discussion

AskGamblers

• Support Team

7 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Smarty84

• Victoria

7 years ago

Money has gone into account. Thank you very much for your help and assistance in resolving this matter with King Billy Casino.

Danny

Smarty84

• Victoria

7 years ago

Dear AskGamblers & King Billy,
Currently awaiting on funds to reach my account. Will update once this has happened.

Will update accordingly.

Regards
Danny

AskGamblers

• Support Team

7 years ago

Dear @Smarty84,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

King Billy Casino Complaint Stats

Resolved 45 / 46

Avg. Amount $1,283

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

King Billy Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 22 out of 23 complaints in this category have been resolved.

This operator's average complaint duration is 7 days, while the average duration across all operators is 8 days.

King Billy Casino Complaints

See all complaints for this casino

Delayed payment and excuses

Title: King Billy Casino - Account Disabled After Win & Withdrawal Stall

I am filing this complaint regarding a withheld withdrawal and the subsequent disabling of my account at King Billy Casino. My account is fully verified, and I have provided all requested documentation, yet the casino is refusing to process my payment.

Every attempt to resolve this through support has been met with empty platitudes from an agent named "Alice," who repeatedly claims to be "happy to assist" while providing zero actual progress or timelines. Worse, the casino has now disabled my account access and blocked me from live chat, effectively cutting off my ability to advocate for my funds.

Details:
- Account Status: Fully Verified
- Issue: Unpaid Winnings / Withdrawal Delay
- Interaction: Support (Alice) provides constant excuses and my account is disabled so I can not use the live chat.

I have followed every rule and met every requirement. There is no legitimate reason for my funds to be withheld or for my account to be restricted.

It’s been a whole week now

Unresolved

$450

Withdraw Decline every time

I am writing to express my concern and seek clarification regarding the recent decline of my withdrawal request.

I have made deposits into my King Billy account from a source that is clearly verified within my Skrill verification menu. In My Skrill account which is clearly displays my name and address and even Payment address , I also submit my Document which was used for a deposit made on September 19, 2024. I have also previously provided documentation to further confirm this information.

Despite this, my recent withdrawal request has been canceled. I am confused as to why this has occurred, especially since the deposit source is verified and the details match my Skrill account information.

Could you please investigate this matter urgently and provide a detailed explanation for the withdrawal decline? I would also appreciate guidance on the necessary steps to resolve this issue and successfully process my withdrawal.

Thank you for your time and attention to this. I look forward to your prompt response and resolution.

Resolved

$60

Withdrawal delayed 9500 NKR with King Billy

Hi, i deposit 800.- nkr , i got the deposit bonus, played and won in total 9500.- NKR, after i had played away the bonus money to 0.-
It says money to withdraw, 9500.-
They then started a long process with my Revolut card, couldent approve and so on. Finaly after 3 days and countless emails, i finnaly got the approval.
Allternative withdreawl was, banktransfer, visa, bitcoin, etherium. I tryed visa, declaind, tryed banktransfer, declained, tryed etherium and bitcoin, declained. Got aswar from billy casino, try mastercard, i dont have mastercard, they have also removed visa as an allternativ, that happend today. Now all i get from support is, try another method. I have responded and confirmed every time they ask, but they stil decline

Resolved

kr9,500

The usual 2 hours withdrawal takes now 11 days

Hey everyone,

Let's cut to the chase here:

Requested a bank transfer withdrawal, which usually took 2 hours from request to the funds appearing in my bank account (no matter the day/time) at Kingbilly.

Now it's 11 days and I'm only being told to be patient or that the payment provider's at fault.

I made 2 withdrawals within the past few days, also via bank transfer at other Casinos, funds arrived immediately.

Support is not helping or straight out ignoring me.

Contacted my VIP manager, who is also ignoring me.

Best,

Potatohead

Resolved

Every time I make a deposit it stucks

I have made a deposit in King Billy casino of 1002 inr but in transaction it's showing it's rejected, but on my side it was successful one.

I have seen this problem third time in my last four deposit, someone wants to play that's why he makes a deposit and worst thing is that I get to play after wait of days.

Plz help me. Seems King Billy is also being like other casinos and it's now breaking my trust on this casino also.

Resolved

₹1,002

I am again having the same problem with the deposit

I had made a deposit of 1002, and the deposit didn't came.

Last time I made a deposit and it came after 8 days. Another deposit and the same problem, and they are telling me a ticket has been created.

If in a casino player gets his every deposit stuck what should he do? You people are giving the money, but the money is stuck for so many days.

Resolved

₹1,002

Deposit pending since 28-Oct

I had made a deposit of 1002 in King Billy casino on 28 October and till today 1 Nov I haven't got any update. They just emailed me once and asked for utr number which I had provided them earlier also in there chat and when they asked utr number in email I provided them with the number along with my bank statement. And till now no response.

Resolved

₹1,002

Deposit not come on King Billy account

I had made a deposit of 10000 on 11 of October 2023 and it has not yet been credited in my account. The deposit was a successful deposit but it's showing that my deposit has been rejected.

The guys in chat are just telling me to wait. And when I ask them how much time does it usually take, they just tell me that they can't tell me how much time it will take just wait. At least I must be knowing that how much maximum time does it take. I'm providing many times my banks debit slip.

Resolved

₹10,000

Withdrawal declined due to claimed card issues

Hello dear AskGamblers

Since August 2nd I've tried to make a withdrawal of 600 USD from King Billy Casino.

They've declined all the way saying that they have "card withdrawal issues". From multiple chats with their agents, they've said that I should use Bank Transfer or Skrill, which my account is not eligible for. So my money is stuck.

Three days ago, they told me that they were "in the middle" of fixing the card issue. Now, today, card withdrawal is not an option. So my money is basically stuck and I can't get them to fix the problem.

It is now August 9., and they keep declining the withdrawal.

I look forward to hearing from you.

Sincerely

Resolved

$610

Deposit not credited and casino not telling me how much time will it take

I had made a deposit of 1000 on 1st of August and it has not yet been credited in my account. The deposit was a successful deposit but it's showing that my deposit has been rejected.

Resolved

₹1,000