Withdrawal pending since September 30th

Dear AskGamblers Team,

I am waiting for my withdrawals to be processed since 29 September. Despite contacting Kazeeno Casino several times and sending multiple emails, I have not received a clear answer or a specific date for when my withdrawals will be paid.

They only keep telling me that I will receive an email once the withdrawals have been completed, without providing any estimated timeframe or payment date.

I am therefore submitting this complaint because I have been waiting since 29 September without receiving any concrete information.

I have attached a screenshot showing the pending withdrawals as evidence.

I kindly ask for your assistance in resolving this matter.

Kind regards,

The casino has not processed my withdrawal.

I have been waiting for my withdrawal since August 26th. Whenever I contact them, they tell me that it is being processed and that I do not need to worry. Sometimes they say that it has been prioritized, while other times they tell me that it will be processed within 24 hours.

The days keep passing, and they still have not processed my withdrawal since August 26th.

When I ask if they need any documentation from me, they simply tell me to wait. I have been patient and cooperative throughout this process, but the casino refuses to provide me with a timeframe or actually process my withdrawal.

I would appreciate a clear explanation as to why my withdrawal has still not been processed and when I can expect it to be completed.

My withdrawal was requested on the 19th of August. I was asked to provide KYC documents, which I submitted promptly, and my profile was fully verified on the 23rd of August.

Today is the 30th of August, and despite my account being verified for a full week, the payment has still not been processed.

This delay is unreasonable, and I would like a clear explanation of the reason for the delay and confirmation of when my withdrawal will be completed.