Complaint #1 Kazeeno Casino

The promised time has already passed but I still havent received the email with the additional KYC requirements

By toyoda h.

1 month ago

I am asking for your help because the additional KYC process has still not been carried out.

I played at the casino using a welcome deposit bonus. I successfully completed the wagering requirements, and when I tried to withdraw my money, I was asked to complete additional KYC. My standard KYC had already been approved before I made the deposit.

At first, because I did not receive the email regarding the additional KYC requirements, I contacted customer support. I was told that the email would be sent within 24 hours. However, it never arrived. I contacted support several times afterward, but they only started giving me vague answers.

I would appreciate your cooperation so that my winnings of €1,719 can be withdrawn smoothly.

Disputed Casino Kazeeno Casino

Reason Other

Amount €1719

Discussion

72 hours left for taiappu to respond.

AskGamblers

• Support Team

23 hours ago

Dear @taiappu,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Kazeeno Casino

• Representative

23 hours ago

Dear AskGamblers Team and Toyoda H.,

We would like to confirm that all withdrawal requests associated with the player's account have been successfully processed and paid out.

At present, there are no pending withdrawal requests showing on the player's account from our side.

Kind regards,
Kazeeno Team

taiappu

• Japan

1 day ago

wait!!!!!!!!!!!!!!

AskGamblers

• Support Team

5 days ago

Dear @taiappu,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Kazeeno Casino Complaint Stats

Resolved 3 / 3

Avg. Amount $435

Avg. Complaint Duration 4 days

Avg. Response Time 2 days

Complaint Status

72h left

€1,719

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