The promised time has already passed but I still havent received the email with the additional KYC requirements

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Dear AskGamblers Team and toyoda h.,

We would like to confirm that our KYC team contacted the player directly via email and requested the additional documents required to complete the account verification.

The player subsequently contacted our Live Chat team for further clarification, and the necessary information regarding the outstanding verification requirements was provided.

At this time, we are still awaiting the complete set of requested documents. Once all required documentation has been received, our KYC team will be able to proceed with the verification of the account.

We remain available to assist the player throughout the process and will proceed accordingly as soon as the outstanding documents are provided.

Kind regards,
The Kazeeno Team