Complaint #5 Kazeeno Casino

I wait on a 378 Euro payout since 27 August

By migey88

3 weeks ago

Hello i wait since 27 August that my withdraw gets processed. My account is fully verified, i sended a selfie with my Id Card in one hand and in other hand the homepage of Casino open on my phone. The support says that they can not give me a timeframe when my withdraw will be processed. Because i wait since 13 days and still have no information when my withdraw gets processed i write this complaint and hope for help.

Disputed Casino Kazeeno Casino

Reason Verification issues

Amount €378

Discussion

AskGamblers

• Support Team

3 weeks ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

migey88

3 weeks ago

Hello i have now received my payout on my Bankaccount. So thank you to Kazeeno and thank you to Askgamblers for the help.

migey88

3 weeks ago

Hello i see in my Account the withdraw still pending. You can see in my screenshot. But i will write here when my Bank has received the money.

Kazeeno Casino

• Representative

3 weeks ago

Dear AskGamblers Team and migey88,

We have reviewed the account and can confirm that there are currently no pending withdrawal requests on the player’s account.

The withdrawal in question has been processed, and there are no outstanding withdrawals awaiting completion at this time.

We hope this clarifies the current status of the account.

Kind regards,
Kazeeno Team

Kazeeno Casino Complaint Stats

Resolved 4 / 4

Avg. Amount $816

Avg. Complaint Duration 14 days

Avg. Response Time 1 day

Kazeeno Casino Complaints

See all complaints for this casino

The casino has not processed my withdrawal

The casino has not processed my withdrawal.

I have been waiting for my withdrawal since August 26th. Whenever I contact them, they tell me that it is being processed and that I do not need to worry. Sometimes they say that it has been prioritized, while other times they tell me that it will be processed within 24 hours.

The days keep passing, and they still have not processed my withdrawal since August 26th.

When I ask if they need any documentation from me, they simply tell me to wait. I have been patient and cooperative throughout this process, but the casino refuses to provide me with a timeframe or actually process my withdrawal.

I would appreciate a clear explanation as to why my withdrawal has still not been processed and when I can expect it to be completed.

Resolved

€448

Delayed payment for many days

My withdrawal was requested on the 19th of August. I was asked to provide KYC documents, which I submitted promptly, and my profile was fully verified on the 23rd of August.

Today is the 30th of August, and despite my account being verified for a full week, the payment has still not been processed.

This delay is unreasonable, and I would like a clear explanation of the reason for the delay and confirmation of when my withdrawal will be completed.

Resolved

€300

The promised time has already passed but I still havent received the email with the additional KYC requirements

I am asking for your help because the additional KYC process has still not been carried out.

I played at the casino using a welcome deposit bonus. I successfully completed the wagering requirements, and when I tried to withdraw my money, I was asked to complete additional KYC. My standard KYC had already been approved before I made the deposit.

At first, because I did not receive the email regarding the additional KYC requirements, I contacted customer support. I was told that the email would be sent within 24 hours. However, it never arrived. I contacted support several times afterward, but they only started giving me vague answers.

I would appreciate your cooperation so that my winnings of €1,719 can be withdrawn smoothly.

Resolved

€1,719