Complaint #3 Kazeeno Casino

Delayed payment for many days

By KostasK

5 days ago

My withdrawal was requested on the 19th of August. I was asked to provide KYC documents, which I submitted promptly, and my profile was fully verified on the 23rd of August.

Today is the 30th of August, and despite my account being verified for a full week, the payment has still not been processed.

This delay is unreasonable, and I would like a clear explanation of the reason for the delay and confirmation of when my withdrawal will be completed.

Disputed Casino Kazeeno Casino

Reason Delayed payment

Amount €300

Discussion

AskGamblers

• Support Team

4 days ago

Dear @KostasK,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Kazeeno Casino

• Representative

4 days ago

Dear AskGamblers Team and KostasK,

We would like to confirm that there are currently no pending withdrawals on the player’s account.

The withdrawal that was previously pending has already been successfully processed on our side.

We remain available should any further clarification be required.

Kind regards,
Kazeeno Team

Kazeeno Casino Complaint Stats

Resolved 1 / 1

Avg. Amount $348

Avg. Complaint Duration N/A

Avg. Response Time N/A

Kazeeno Casino Complaints

See all complaints for this casino

The promised time has already passed but I still havent received the email with the additional KYC requirements

I am asking for your help because the additional KYC process has still not been carried out.

I played at the casino using a welcome deposit bonus. I successfully completed the wagering requirements, and when I tried to withdraw my money, I was asked to complete additional KYC. My standard KYC had already been approved before I made the deposit.

At first, because I did not receive the email regarding the additional KYC requirements, I contacted customer support. I was told that the email would be sent within 24 hours. However, it never arrived. I contacted support several times afterward, but they only started giving me vague answers.

I would appreciate your cooperation so that my winnings of €1,719 can be withdrawn smoothly.

70h left

€1,719