Complaint #6 Kazeeno Casino

The casino has not processed my withdrawal

By Flerkt8496

1 week ago

The casino has not processed my withdrawal.

I have been waiting for my withdrawal since August 26th. Whenever I contact them, they tell me that it is being processed and that I do not need to worry. Sometimes they say that it has been prioritized, while other times they tell me that it will be processed within 24 hours.

The days keep passing, and they still have not processed my withdrawal since August 26th.

When I ask if they need any documentation from me, they simply tell me to wait. I have been patient and cooperative throughout this process, but the casino refuses to provide me with a timeframe or actually process my withdrawal.

I would appreciate a clear explanation as to why my withdrawal has still not been processed and when I can expect it to be completed.

Disputed Casino Kazeeno Casino

Reason Delayed payment

Amount €448

Discussion

AskGamblers

• Support Team

2 days ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Flerkt8496

2 days ago

I can confirm that I have received my funds.

We can end this case.

Thanks all.

Kazeeno Casino

• Representative

2 days ago

Dear AskGamblers Team and Flerkt8496,

We would like to confirm that the payment in question was rejected by the payment provider.

We have initiated and processed the transaction again on our side. The funds should therefore be received by the player in accordance with the applicable processing times and the bank's policies.

We apologize for any inconvenience caused and appreciate the player's patience and understanding.

Kind regards,
Kazeeno Team

Flerkt8496

5 days ago

I assume my card withdrawal got ”rejected” since someone from you support emailed me and asked for my bank details on 2026-09-11. I have now given the bank details. Please prioritize this withdrawal. Its far overdue.

Kazeeno Casino Complaint Stats

Resolved 3 / 3

Avg. Amount $435

Avg. Complaint Duration 4 days

Avg. Response Time 2 days

Kazeeno Casino Complaints

See all complaints for this casino

I wait on a 378 Euro payout since 27 August

Hello i wait since 27 August that my withdraw gets processed. My account is fully verified, i sended a selfie with my Id Card in one hand and in other hand the homepage of Casino open on my phone. The support says that they can not give me a timeframe when my withdraw will be processed. Because i wait since 13 days and still have no information when my withdraw gets processed i write this complaint and hope for help.

Resolved

€378

Delayed payment for many days

My withdrawal was requested on the 19th of August. I was asked to provide KYC documents, which I submitted promptly, and my profile was fully verified on the 23rd of August.

Today is the 30th of August, and despite my account being verified for a full week, the payment has still not been processed.

This delay is unreasonable, and I would like a clear explanation of the reason for the delay and confirmation of when my withdrawal will be completed.

Resolved

€300

The promised time has already passed but I still havent received the email with the additional KYC requirements

I am asking for your help because the additional KYC process has still not been carried out.

I played at the casino using a welcome deposit bonus. I successfully completed the wagering requirements, and when I tried to withdraw my money, I was asked to complete additional KYC. My standard KYC had already been approved before I made the deposit.

At first, because I did not receive the email regarding the additional KYC requirements, I contacted customer support. I was told that the email would be sent within 24 hours. However, it never arrived. I contacted support several times afterward, but they only started giving me vague answers.

I would appreciate your cooperation so that my winnings of €1,719 can be withdrawn smoothly.

84h left

€1,719