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Karamba Casino - Requesting notarized document to withdraw paltry £35?!

RESOLVED
Complaint Info
Disputed casino Karamba Casino
Reason Verification issues
Amount £ 35
Lunaed United Kingdom Message
Posted on May 8, 2018

I have provided ample verification (photo driving licence, utility bill AND proof of deposit), and am now being asked for a notarized copy of my ID which will cost far in excess of the £35 I am looking to withdraw in order to procure. Live chat has said that:

"Rudy: Your case has been officially escalated to Management for review. They will contact you when this process is complete."

However they are point blank refusing to give me a case number. It is ludicrous to think that this is required, I have lived in the same residence for 24 years and my ID is clear and genuine, was given promptly. They are prevaricating deliberately, but I can do no more on my own.

Posted on May 9, 2018

Dear Lunaed,

Thanks for your feedback.

As our finance service informed you, we will process your payment after receiving your NID.

Best Regards

AskGamblers
Posted on May 12, 2018

Dear @Lunaed,

Please let us know if you have cooperated the casino and sent the required paperwork. Keep in mind that in case you fail to respond within the given time AskGamblers Complaints Team will have no other option but to reject this complaint upon submitter's unwillingness to cooperate.

Lunaed United Kingdom Message
Posted on May 16, 2018

I have been waiting for an email response for some days now, having requested the UK address for Karamba's clients. I mean to complain and believe they must have an address in the UK for dealings with their customers in accordance with their licence?

Posted on May 16, 2018

Dear Lunaed,

I invite you to contact support by chat and they will give you on the spot any contact you may need.

You can also find those details, in our site.

Regards

AskGamblers
Posted on May 19, 2018

Dear @Lunaed,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

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