I joined the site - paid a deposit and had a win. I applied for cash out of £250 and got an email requesting verification documents - which i sent straight away. I have asked for confirmation that documentation was ok and got no reply. have spoken to live chat and all i get is there is a back log and it will be dealt with - have since continued to play and made a further £250 cash out - and am still waiting. please help me because im worried i have been scammed
Your Chat Transcript
Chat start time February 27, 2019 3:34:37 PM EST
Chat end time February 27, 2019 3:50:47 PM EST
Duration (actual chatting time) 00:16:10
info: Thanks for coming to Live Chat. An account Manager will be with you shortly. Your estimated wait time is 4 minutes and 57 seconds. The queue length is 5 and your place in the queue is 5
info: Thank you for your patience. We will be with you very soon. The queue length is 2 and your place in the queue is 2
info: Thank you for your patience. We will be with you very soon. The queue length is 5 and your place in the queue is 2
info: Thank you for your patience. We will be with you very soon. The queue length is 6 and your place in the queue is 2
info: You are now chatting with 'Isaac'
Isaac: Welcome to Live Chat, my name is Isaac, In order to assist you on chat, please provide me with your First & last name, Username & Date of Birth
anna: my name is < personal info removed >
Isaac: How may I help you please?
anna: i have 2 pending cash outs - i have been sent emails requesting documentation for account verification - both emails have given me time limits - i spoke to Beatriz earlier and she said there was a back log - but didnt answer me when i asked what happens of the deadline passes - can you tell me please - i am wondering if i wont get my money and i am being scammed
anna: i have sent documentation twice now and no reply
Isaac: It's okay due to our back log there is no need to be worried regarding the dead line
anna: so how long do you think it will be
Isaac: Anna thank you for uploading these documents, these will be approved shortly and the money will be sent out after.
Isaac: we do not have an estimated date or time yet sadly
anna: thank you x
info: Your chat transcript will be sent to < email removed > at the end of your chat.
Isaac: No worries