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Karamba Casino - Stalling my withdrawal for 1 week now...

RESOLVED
baroney Norway
Posted on March 6, 2019

Hi.

I won about 4000 euros (40000 NOK) on feb 26th. This was without a bonus so everything about my withdrawal should be in order. In order to get my money I sent in all the required docs.

Now, a week later (march 5th), I am still waiting for my winnings.

The customer support agents have all told me different things. «Your documents are verified.» «Your documents are still awaiting approval». They even sent me an email requesting me to prove that my credit card was to longer in use, and then referring to the last digits of my skrill account. Didnt make sense at all. My credit card is still in use.

Today they’ve told me that they have a lot of withdrawals pending and that I should be patient. Patient? I’ve waited a week already.

Karambas website say that a withdrawal shall take 48 hours to review, then anorher 24 hours for the transaction to rhe Skrill account. Thats 3 days. I’ve waited 7.

A proper casino should treat their customers better than this, rather than to make up excuses. May I suggest hiring more people to deal with verification and withdrawals?

Posted on March 6, 2019

Dear Baroney,

Thanks for your message !
I am contacting the financial department right now to check your case.
We will get back to you very soon

Thanks

baroney Norway
Posted on March 6, 2019

Well I must say you answered fast once you got a complaint here! What about making the same effort with the regular inquires?

I received my withdrawal today, but it took you guys 8(!) days. That’s way too long in 2019 and it’ll result in me, like many other players, boicotting karamba casino.

You have a lot of work to do, karamba.

AskGamblers
Posted on March 6, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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