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Karamba Casino - Notarized ID request for £50 withdrawal

RESOLVED
Complaint Info
Disputed casino Karamba Casino
Reason Verification issues
Amount £ 50
jonnym82 United Kingdom
Posted on January 24, 2019

I am attempting to withdraw winnings of £50 from my Karamba account, the process has taken longer than expected so I used the live chat function to find out where my money was. I was told by the advisor that I needed to provide notarised I.D. I was also told that the notary would need to be a solicitor/lawyer and at my own cost.

I am not certain, but believe this will cost more than my withdrawal amount, so it appears that Karamba have found a loophole in regulations whereby they can put people in a lose/lose situation and they don't have to pay out.

Any help will be much appreciated.

Posted on January 27, 2019

Dear jonnym82,
Thanks for your email, I have emailed our Docs teams to get more information.
We will inform you as soon as possible

Best Regards
Karamba Team

Posted on January 27, 2019

Dear Player,

Our Finance team was not able to find your account, with the email address AskGamblers provided us.
In order for us to help you, we need your Karamba username and email you used to register with us.
Please forward those information to askgamblers.

Askgamblers > When you get the player details, please let me know

Thanks

AskGamblers
Posted on January 31, 2019

Dear Karamba Casino,

AskGamblers Complaints Team would like to remind you that player's login details could be found within the notification email sent from our complaints system. However, to avoid losing time we have just sent these manually as a private message.

Dear @jonnym82,

Please resend your casino username and email address you used to create the casino account. The casino account details please send to the suppor­[email protected]­skg­amb­ler­s.com

Thanks for cooperating the AskGamblers Complaints Team.

Posted on February 3, 2019

Dear AskGamblers,

No more funds in player account

Regards
Karamba Team

AskGamblers
Posted on February 4, 2019

Dear @jonnym82,

Please let us know if there's an update regarding your ongoing complaint. Please be in aware that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

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