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Karamba Casino - £5000 withdrawal not being processed

RESOLVED
Rosshatten1 United Kingdom
Posted on March 8, 2019.

Won £5000, that’s the end of the happy news. Submitted my documents, which in itself was a long drawn out process. All were accepted, told my withdrawal would then be processed. Have had a withdrawal request in since 3rd of March, and it’s now the 8th. Been phoning every day and getting a whole bunch of excuses. Was told my withdrawal would be processed on that day on live chat which I believe was the 5th but no such luck . Want a resolution to this as it’s causing undue stress. Feel I’m getting passed from pillar to post.

Posted on March 9, 2019.

Dear Ross,

Thanks for your message.
Your cash out was processed a few days ago. (as already mentionned by our service center)

Please allow few more days to receive the funds.

Please let us know by wednesday-thursday if funds arrived

Regards

Rosshatten1 United Kingdom
Posted on March 13, 2019.

That’s the money through now, thank you

AskGamblers
Posted on March 13, 2019.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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