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Karamba Casino are trying to steal my winnings

RESOLVED
tommyp83lfc United Kingdom
posted on April 22, 2015.

I deposited £30 with karamba then received a £45 bonus for sign up.......I then rolled my balance for the required amount of £1575 for which they contacted me to confirm I had achieved this and my balance was now available for cash out as 'real money'.......I then over a period of a couple of days managed to increase my balance to the point of making cash outs to the amount of £3900......by the way I received a congratulations email after £3000 was cashed out, but with no justification or explanation I received an email earlier simply declining my withdrawal requests and re depositing my account with my initial £30 deposit.....I'm absolutely sickened and let down by karamba's actions and will be seeking legal advice and contacting the newspapers if the issue isn't resolved to a satisfactory conclusion?!
tommyp83
Thomas McCullough

posted on April 21, 2015.

Dear Tommyp83lfc,

Thanks for your message.
Please note that for any bonus received, terms and conditions apply.
As clearly written in our terms:

"Bets placed on all versions of the following games will not count towards your wagering requirements: Video Poker, Roulette{...}If the play bonus is wagered on any of the games mentioned above, we reserve the right to withhold any amount in excess of a player’s original deposit from a player’s withdrawal.

That is why your last deposit of 30, was placed back in your balance and the excess voided.
You are now free from any wagering , you can cash out your original deposit anytime.

Also, please note that, if you would still like to claim the 1st deposit bonus , feel free to contact our support department and then use it on valid games towards wagering requirement.

Best Regards
Karamba Team

AskGamblers
posted on April 22, 2015.

We have just received evidence that player placed more than one bet on casino games which are not allowed when wagering with bonus money. Considering the evidence and the resolution offered to player, we consider this case as officially closed and Resolved.

Karamba Casino complaints

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  • 1 day avg response
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  • 1,784 USD avg amount

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