Closed my account although I have an active withdrawal

Slow payout of about $1934.56 in BCH.

Playing in Canada.

I didn't use a bonus.

It's been a week.

I've talked to my vip manager a few times, but they rarely seem to have the influence to get finance to process a payout.

I've attached a screenshot of my conversation with Justbit (vip manager) to show I gave a sincere effort in trying to resolve this matter on my own.

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Hello I have complaint about Casbit Justbit.io casino.

Justbit.io has refused to pay out unpaid 3700 euros, I was playing game PIGGY TAP from ONLYPLAY provider in their casino and won 3 jackpots - MINOR, GRAND and MAJOR, they were huge jackpots on that time someone managed to boost them up with a lot of money, Major was 10 000 euro, Grand 14 000 euro, Minor 3400 euro, I was playing with 0.01 euro cent bet which was allowed the lowest bet per tap/hit, and I was also playing on my mobile phone using providers offered option - Autospins/ auto taps which ones are in-game, so to say I won those jackpots because nobody else was playing and I have each win screenshot and proof of everything being legit real, then casino saw that my account balance was 27 000 euro and they started to ask me for KYC documents and if I have used any schemes in game when it simply was playing on phone and using autospins as 70% of players are doing in that game. Then they understood that nothing was violated and started to accept withdrawals till 23 000 euro they stopped and blocked my account without specific reason when they were asked for reason of such account closure they kept repeating - violating casino rules by using autospins that providers offer.

I have all screenshots and evidence that nothing was violated.

Now they refuse to pay me out 3700 euro Justbit and without any explanation they ignore my request for the rest unpaid money to be paid out.

I also had made one complaint on other platform where it was proven by Casino guru team that my case was unjustified I will add link to that complaint also here below

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Good Afternoon Askgamblers,

I'm coming here to request your help in this case, Justbit Casino has been withholding my payment for a week, which is total of 0.77 ETH which as of today is valued at around 2650$.

My account has been fully KYC verified for over a year.

I've tried to contact live support multiple times regarding the delay and every single time i get the excuse that my withdrawals are being reviewed for "security reasons".

My withdrawal was approved but the casino says my USDT address is incorrect which is not correct! Because I play in several casinos with this address and pay out regularly. They refunded me the amount. 1 Hour later the Premium Support wanted me to make a video of the withdrawal, which was done, then Premium Support said there was an error because I couldn't select the withdrawal network. I said several times that I wanted the withdrawal with ERC-20 Network and there was no response.

I wonder how the other players can cash out with USDT if the network is not selectable!

I ask for your support in this case.

I have a withdrawal pending since 21/10 for 2 separate withdrawals totalling to 6360 euros.

They have come up with every excuse in the book not to pay even though I was informed that it would be processed within 24-48 hours and now it’s 5 full days and nothing. Then I was informed that they didn’t receive my VOLT transfer payment even though the bank have verified that it was processed and definitely has reached their accounts. They said they won’t pay until they receive this event though they have…

I was assigned a VIP manager and assured fast withdrawals even though every time I message it’s a different story and nothing as of yet

I was asked to verify my account 4 days ago sent in all my information and still haven’t heard anything back. It’s very frustrating

I’m afraid that they won’t pay and they are not following their own terms and conditions… Please help me

Hi Askgamblers, I need your help.

I have 3 pending withdrawals in total of 15 000€. Each of them 5 000€. Two of them since 26/9 and the last one since 27/9.

I submitted my passport and selfie with passport on 28/9 to their data protection department for KYC and since than I didn’t hear from them.

I contacted my VIP manager Helga and have been told to be patient. I have 15 000€ pending and 59 000€ on my account . I am afraid for my money can you please help me?

Good day,

On 18th of September I sent the following message to [email protected] requesting to provide a refund, due to the deposits were made under influence of my gambling addiction and as provider is not licensed by Netherlands Gaming Authority and the Curaçao seal appearing on their website does also indicates the same, I believe a reasonable act shall be performed by the Casino operator to return the funds. However, despite the lack of licences, I have "successfully" managed to continuously deposit the amount of 4209 EUR.

After complaint was raised, my account was blocked and I was contacted by the Casino in order to proceed with KSA process and they have successfully received requested documents.

No further correspondence was made.

My profile clearly states where I'm from, including my banking details and I have also accessed my account and played some games with VPN turned off.

I would like to receive my money back and would like to avoid the Netherlands Gaming Authority and licensor.

I provided all screenshots confirming the details of my account and the wallet refill summary as well.

Regards