Complaint #19 JustBit Casino

Long verification delay of 7 days

By Akraljev

2 years ago

Hi Askgamblers, I need your help.

I have 3 pending withdrawals in total of 15 000€. Each of them 5 000€. Two of them since 26/9 and the last one since 27/9.

I submitted my passport and selfie with passport on 28/9 to their data protection department for KYC and since than I didn’t hear from them.

I contacted my VIP manager Helga and have been told to be patient. I have 15 000€ pending and 59 000€ on my account . I am afraid for my money can you please help me?

Disputed Casino JustBit Casino

Reason Verification issues

Amount €15000

Discussion

AskGamblers

• Support Team

2 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Akraljev

2 years ago

Hi AskGamblers,
I would like to thank you for your help and confirm that my case is resolved.

Thanks to Justbit team as well .

You can close my case .

AskGamblers

• Support Team

2 years ago

Dear @Akraljev,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

JustBit Casino

• Representative

2 years ago

Dear AskGamblers team and AKRALJEV,

We are sorry to inform you that we have technical maintenance with Jeton, which means some withdrawals are temporarily unavailable via Jeton. We are working to return this method. We sincerely apologize for any inconvenience.

We have contacted AKRALJEV and proposed an alternative method to avoid any delays. Several withdrawals were approved and are waiting to appear in customers' account.

Regarding the KYC procedure, we understand it might be a bit longer than expected, but this process usually requires some time for our specialist to be done.

We appreciate your patience and guarantee our reliability in providing exceptional service.

Sincerely,
Justbit Casino

JustBit Casino Complaint Stats

Resolved 13 / 18

Avg. Amount $3,839

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

JustBit Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 10 out of 14 complaints in this category have been resolved.

This operator's average complaint duration is 9 days, while the average duration across all operators is 8 days.

JustBit Casino Complaints

See all complaints for this casino

Breach of settlement offer and unpaid funds

BREACH OF SETTLEMENT OFFER AND UNPAID FUNDS
To: Casbit Group N.V. / JustBit Support Team
Date: March 2026
Subject: Formal Notice of Pending AskGamblers Complaint – Case #268081
TITLE: JustBit Refusing to Pay €13,706.82 After Breaching Their Own Settlement Offer
COMPLAINT BODY:
I am filing this formal complaint against JustBit (justbit.io), operated by Casbit Group N.V., due to a severe and prolonged breach of a settlement agreement, refusal of payment, and deceptive conduct.
In October 2024, the casino initiated and sent me a formal settlement proposal via email, offering a refund of €5,542.05. Although this amount was significantly lower than my actual net losses, I accepted the offer in good faith to resolve the matter quickly. The agreement included a clear payment deadline of 20 days.
However, despite the offer originating from the casino itself and my formal acceptance, JustBit has failed to fulfill its obligation. That deadline passed months ago. Since then, I have made over 60 attempts to resolve this via email and Trustpilot, only to be met with silence or misleading assurances.
The casino has used this "offer" as a stalling tactic, showing a complete lack of professional ethics.
Because JustBit has breached its own settlement proposal and caused me significant financial and psychological distress, I hereby declare that previous lower offer NULL AND VOID. I am now formally demanding the full recovery of my total net losses on the platform:
• Total Deposits: €19,526.82
• Total Withdrawals: €5,820.00
• Total Disputed Amount: €13,706.82
Furthermore, I am a resident of the Netherlands, where this operator is not licensed to provide gambling services. This strengthens my legal position to recover the full extent of my losses.
I have a complete dossier of evidence, including the email where the casino sent the settlement proposal, my acceptance, and the subsequent chain of ignored communications. This is my final notice before I submit this case to AskGamblers and escalate to the Curaçao eGaming authorities.

Resolved

€13,707

Slow payout of about 1934 cad in BCH

Slow payout of about $1934.56 in BCH.

Playing in Canada.

I didn't use a bonus.

It's been a week.

I've talked to my vip manager a few times, but they rarely seem to have the influence to get finance to process a payout.

I've attached a screenshot of my conversation with Justbit (vip manager) to show I gave a sincere effort in trying to resolve this matter on my own.

Resolved

$1,935

Jusbit confiscated my funds 3700 euro

Hello I have complaint about Casbit Justbit.io casino.

Justbit.io has refused to pay out unpaid 3700 euros, I was playing game PIGGY TAP from ONLYPLAY provider in their casino and won 3 jackpots - MINOR, GRAND and MAJOR, they were huge jackpots on that time someone managed to boost them up with a lot of money, Major was 10 000 euro, Grand 14 000 euro, Minor 3400 euro, I was playing with 0.01 euro cent bet which was allowed the lowest bet per tap/hit, and I was also playing on my mobile phone using providers offered option - Autospins/ auto taps which ones are in-game, so to say I won those jackpots because nobody else was playing and I have each win screenshot and proof of everything being legit real, then casino saw that my account balance was 27 000 euro and they started to ask me for KYC documents and if I have used any schemes in game when it simply was playing on phone and using autospins as 70% of players are doing in that game. Then they understood that nothing was violated and started to accept withdrawals till 23 000 euro they stopped and blocked my account without specific reason when they were asked for reason of such account closure they kept repeating - violating casino rules by using autospins that providers offer.

I have all screenshots and evidence that nothing was violated.

Now they refuse to pay me out 3700 euro Justbit and without any explanation they ignore my request for the rest unpaid money to be paid out.

I also had made one complaint on other platform where it was proven by Casino guru team that my case was unjustified I will add link to that complaint also here below

< external link removed >

Unresolved

€3,700

Casino holding my withdraw hostage for a week

Good Afternoon Askgamblers,

I'm coming here to request your help in this case, Justbit Casino has been withholding my payment for a week, which is total of 0.77 ETH which as of today is valued at around 2650$.

My account has been fully KYC verified for over a year.

I've tried to contact live support multiple times regarding the delay and every single time i get the excuse that my withdrawals are being reviewed for "security reasons".

Unresolved

$2,650

Refund granted but not paid

I filed a complaint to the casino regarding failure of closing my account permantly May 13th. According to their own terms complaint shall be dealt with within 2 days. On June 16 they are finished with their investigation. And suprisingly accuse me of violating terms regarding eligable users. I am a swedish citizen but have never used their service in Sweden only in Norway where i work and reside.

But they grant me a refund anyway but they keeping 35% just because i violated their terms.. so instead of refunding 8335€ they offer 5417€.

Which was fine, i accepted their offer.
But they dont hold up to agreement because no money have been refunded, no answers of the status or anything.
Then i read of other cases with some have waited for several months and still have not recived it.
I need your help to either get it paid out, or at least give update why it takes that long to payout an granted approved refund that we both agrees on for the sum 5417€ this was initial suposed to be paid in crypto since that is not what i have used when depostied but i have prepered them by provide iban and also proof that its my account also i have passed verification and also kyc so it is absolutly no reason for the delay.
To be honest i am worried after all i have read about them now that they simply will ignore me and not pay promised amount.

Unresolved

€5,417

No withdrawal from JustBit since June 27th

I joined the site back in 2023, and felt the site was good, recently i decided to play their again based on my previous experience, i won a little and made a withdrawal.

Based on that luck i decided to try my chances again and managed to get up quite abit so i decided to make a withdrawal for around 1253 euros, on the 27/06/2024, i kept messaging the support to see when this would be processed, their policies state this would be done between 48-72 hours, after this time had passed i just kept getting generic responses from support saying oh don't worry you will get the money, i asked if i could speak with the withdrawals team directly to speed things up but apparently this was not possible i was informed it was not their responsibility.

After a long wait they decided to ask me to do KYC verification even though their website clearly states no KYC for crypto players, i only ever played with crypto so again there is a continued theme of the site stating one thing but another thing happening in reality, so i eventually sent my ID and now not getting any information what so ever so clearly i feel i have been scammed.

Resolved

€1,253

Players withdrawal is delayed due to an network issue

My withdrawal was approved but the casino says my USDT address is incorrect which is not correct! Because I play in several casinos with this address and pay out regularly. They refunded me the amount. 1 Hour later the Premium Support wanted me to make a video of the withdrawal, which was done, then Premium Support said there was an error because I couldn't select the withdrawal network. I said several times that I wanted the withdrawal with ERC-20 Network and there was no response.

I wonder how the other players can cash out with USDT if the network is not selectable!

I ask for your support in this case.

Unresolved

$812

Not paying money owed

I have a withdrawal pending since 21/10 for 2 separate withdrawals totalling to 6360 euros.

They have come up with every excuse in the book not to pay even though I was informed that it would be processed within 24-48 hours and now it’s 5 full days and nothing. Then I was informed that they didn’t receive my VOLT transfer payment even though the bank have verified that it was processed and definitely has reached their accounts. They said they won’t pay until they receive this event though they have…

I was assigned a VIP manager and assured fast withdrawals even though every time I message it’s a different story and nothing as of yet

I was asked to verify my account 4 days ago sent in all my information and still haven’t heard anything back. It’s very frustrating

I’m afraid that they won’t pay and they are not following their own terms and conditions… Please help me

Unresolved

€6,360

Casino without license in Netherlands allowed to deposit player 4209 EUR Player requested refund

Good day,

On 18th of September I sent the following message to [email protected] requesting to provide a refund, due to the deposits were made under influence of my gambling addiction and as provider is not licensed by Netherlands Gaming Authority and the Curaçao seal appearing on their website does also indicates the same, I believe a reasonable act shall be performed by the Casino operator to return the funds. However, despite the lack of licences, I have "successfully" managed to continuously deposit the amount of 4209 EUR.

After complaint was raised, my account was blocked and I was contacted by the Casino in order to proceed with KSA process and they have successfully received requested documents.

No further correspondence was made.

My profile clearly states where I'm from, including my banking details and I have also accessed my account and played some games with VPN turned off.

I would like to receive my money back and would like to avoid the Netherlands Gaming Authority and licensor.

I provided all screenshots confirming the details of my account and the wallet refill summary as well.

Regards

Resolved

€2,960

JustBit did not pay out twice

I had a couple of withdrawals on JustBit, the first one did cash out. The second and the third ones didn't.

311 eur (1 July) and 140 eur (5 August)

I contacted support, and they knew exactly what I was talking about and forwarded my issue to another department.

I did not hear back since

I think this casino is a scam.

Resolved

€451