JustBit Casino - Refund granted but not paid

Dear LOLLOLUNDBERG,

We are writing to extend our sincerest apologies for the inconvenience and frustration caused by the delay in processing your request. Due to unforeseen technical issues, we were unable to create the necessary agreement in a timely manner. We understand how this has impacted your experience, and we are truly sorry for any distress this may have caused.

We are pleased to inform you that the agreement has now been successfully created and sent to the email address associated with your account at Justbit Casino. Please check your inbox for an email from us containing the details and instructions regarding the refund agreement.

Once you have reviewed and signed the agreement, we will be able to proceed with the next steps in resolving this matter. Our team is ready and committed to assisting you through this process and ensuring a swift resolution.

We appreciate your patience and cooperation during this time. If you have any questions or need further assistance, please do not hesitate to reach out to our customer support team.

Best regards,
Justbit Casino

Hi,

I will sign the agreement if you change the condition that the payment is in btc and to be paid within the week.

It is not certain my bank will accept selapayments so to avoid any problem stick to the asset i been using all along.

There is no reason to have a timeframe of another month when it has been delayed so long already.

Best regards

<full name removed>

Signed with some conditions if you agree on them we have an agreement.
Await your reply.

Regards
Louise

Dear LOLLOLUNDBERG,

Please note that we have received your Bitcoin payment request within 7 business days. However, we have to draw your attention to the fact that such payments are made only to IBAN and within 20 working days, as this is our standard practice. Unfortunately, we are unable to expedite this process due to established banking restrictions.

We also want to note that the contract you sent was not signed by you. Review and sign the contract so we can proceed with the proposed offer.

If you have any further questions, please do not hesitate to contact our support team.

With best regards,
Justbit casino

They blame that they cannot make the refund until 1 month due to bank restrictions.

Which is laughable as I know for a fact that they have managed to refund in other cases within a couple of days.

I won't accept any more delay, if there will be no refund so i have the payment in my account by Wednesday 17 July I will take it to court.

Sincerely

<full name removed>

And i have signed the contract already my name is in the end, < full name removed > and also the date it was signed 8/7 2024.

This is another attemt of you delay this.

There are no restictions of you sending the money with iban this very instant. I even have proof of this.

Do not test my patience. You have until wednsday then i will take it to court.

This will be far more expensiv and this you already are aware of i guess.

<full name removed>

Dear LOLLOLUNDBERG,

We understand your concern about the timing of receiving funds. We assure you that we are doing everything possible to resolve this situation quickly. We will update you on the status of your refund and let you know as soon as it has been processed.

If you have additional questions, please contact our support team.

With best regards
Justbit casino

This is not solved.
And they have not refunded.

It has been a total waiting since may 10th.
And they granted refund june 16th

Everything i signed kyc is done etc etc.

And they still dont pay.

Today i turn it to the authorities.

There is no reasonbale explaination to this delay.
The blame it on banking restrictions but thats a lie.
I am tired of this and all exuses they have a timeline and today is the last day and it Will almost certain remian unsolved after today.

Another week has passed with no refund yet. Over 2 months since intial complaint. 1 month since you agreed to refund 5417€ but still nothing. No explaination on why its delayed no timeline at all. Execept that the refund will be processed within 20 business days.
There is no reason on delaying the payment. I have asked several time that you process it since i suspekt there may be a problem with my bank accept the payment. So could you please be so kind and process it so i have a chance to give you another accountnr. I will soon be going on holiday and wont be able to respond on anything then. I will be out of internet sort of speech. I have a couple of days left.
I know you said ”Up to 20 busniessdays” but there is nothing left, no verifikation no kyc etc etc
So please Judtbit would you be so kind and process it now, so we can make adjustment in case of problems with bank (i have several times expressed my worries about this)

Even with your 20 days count it has alreasy been soon 14 and only 6 days left.
So next week is final and please dont wait to the last minute…

With best regards
L