What's new


What's new

JustBit Casino - Jusbit confiscated my funds 3700 euro

UNRESOLVED

Complaint Info

Disputed casino

JustBit Casino

Reason

Other

Amount

€ 3700

1 month ago

Hello I have complaint about Casbit Justbit.io casino.

Justbit.io has refused to pay out unpaid 3700 euros, I was playing game PIGGY TAP from ONLYPLAY provider in their casino and won 3 jackpots - MINOR, GRAND and MAJOR, they were huge jackpots on that time someone managed to boost them up with a lot of money, Major was 10 000 euro, Grand 14 000 euro, Minor 3400 euro, I was playing with 0.01 euro cent bet which was allowed the lowest bet per tap/hit, and I was also playing on my mobile phone using providers offered option - Autospins/ auto taps which ones are in-game, so to say I won those jackpots because nobody else was playing and I have each win screenshot and proof of everything being legit real, then casino saw that my account balance was 27 000 euro and they started to ask me for KYC documents and if I have used any schemes in game when it simply was playing on phone and using autospins as 70% of players are doing in that game. Then they understood that nothing was violated and started to accept withdrawals till 23 000 euro they stopped and blocked my account without specific reason when they were asked for reason of such account closure they kept repeating - violating casino rules by using autospins that providers offer.

I have all screenshots and evidence that nothing was violated.

Now they refuse to pay me out 3700 euro Justbit and without any explanation they ignore my request for the rest unpaid money to be paid out.

I also had made one complaint on other platform where it was proven by Casino guru team that my case was unjustified I will add link to that complaint also here below

< external link removed >

AskGamblers
1 month ago

Dear JustBit Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

1 month ago

Dear AskGamblers Team,

We are currently handling a case that requires submission of all relevant information to your team. Could you kindly provide us with the appropriate email address where we can send all the necessary details regarding this case?

Your assistance in this matter would be greatly appreciated.

Thank you for your time and support. We look forward to your prompt response.

Best regards,
JustBit Casino representative

1 month ago

Justbit casino thinks that if you use autospins that are offered by game developer counts as hacking and scheeming. Literally scam casino.

AskGamblers
4 weeks ago

Dear JustBit Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

3 weeks ago

Dear AskGamblers Team,

We would like to inform you that we have successfully sent detailed information concerning the complaint submitted to the email address you provided.

Should you have any further inquiries or require additional clarification regarding the information shared, we encourage you to reach out to us at your earliest convenience.

Thank you once again for your cooperation and continued support.

Best regards,
JustBit Casino representative

3 weeks ago

Lets for the evidence

AskGamblers
3 weeks ago

Dear all,

Kindly note that the AskGamblers Complaint Team requested additional evidence and details from the JustBit Casino team due to the fact that we considered the information and proof they presented not justified enough to confirm the accusations against the player.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

2 weeks ago

Dear AskGamblers Team,

We would like to inform you that the detailed information regarding the matter has already been sent to the email address previously provided. Please kindly check your inbox, and let us know if any additional details are needed from our side.

We appreciate your attention to this and look forward to your response.

Best regards,
JustBit Casino representative

2 weeks ago

Any updates?


For the record Justbit my skrill wallet is - < email address removed > thank you :)

1 week ago

I will get my money back 3700 euro or no?

AskGamblers
1 week ago

Dear all,

Kindly note that the AskGamblers Complaint Team requested on the 31st of March and is still awaiting additional information from the JustBit Casino team.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.