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Jetbull Casino - No communication on a pending withdrawal

RESOLVED
Complaint Info
Disputed casino Jetbull Casino
Reason Verification issues
Amount £ 100
winswins7 United Kingdom Message
Posted on September 7, 2018

I asked for a withdrawal just over 24 hours ago (not a long time in itself ) but have received no acknowledgement of the request via email nor have they asked for documents . I have sent these anyway in an attempt to speed up the process but received again no acknowledgement that they have received them . I have tried to contact them via live chat but this just lead to me being told they would reply to my message via email . No person to speak with on the chat . It feels like a ghost town. i see the withdrawal as pending on my account .

the withdrawal is for £100 .

Posted on September 10, 2018

We are sorry to hear your experience on our website was not pleasant. We would like to assure you that at Jetbull we strive to offer our players the best quality services.

Unfortunately, it is true that for almost two weeks, we have a huge number of requests on our customer support team, both email tickets and live chat. We have released some very appealing campaigns and they generated a ton of traffic, therefore our entire Team is working now around the clock to make sure all queries are answered, and our services are restored back to normal. More than this, we started recruiting in order to double our customer support team.

Concerning your personal situation, your withdrawal has been approved and processed from our side on Firday, at 09:02 GMT. The funds should reach your bank account in 4 to 5 working days from the moment the transaction was approved.

We’re sorry for the inconvenience and we would like to thank everybody for their patience.

Best regards,
Jetbull Team

winswins7 United Kingdom Message
Posted on September 10, 2018

I received the withdrawal but with so many untrustworthy casinos around these days the lack of communication is worrying but in this case everything turned out okay .

Perhaps an email acknowledgement of the withdrawal request (automatic) could be sent - one is received if a player adjust responsible gambling limits .

would have felt less like a ghost town .

All is resolved though .

Thanks.

AskGamblers
Posted on September 10, 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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