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Jetbull Casino - Payment seriously delayed

RESOLVED
Complaint Info
Disputed casino Jetbull Casino
Reason Delayed payment
Amount € 2300
Posted on April 8, 2017

Hy, I have requested a withdraw of 2300€ via skrill 6 days ago and submited my verification documents twice also 6 days ago. they have told me that the verification process takes a maximum of 3 days and the skrill withdraw a max of 1 day, yet after 6 days they have not even verified my documents, neither was I contacted by them in any way. I contacted them numerous times by live chat, was told they will check the documents but they have done nothing.

Posted on April 10, 2017

Dear Igor,

In our standard procedures, verifying the documents for the first time can take up to 72 hours, therefore, we apologize for the delay in the documents verification process. This happened because of an internal misunderstanding. We understand how frustrating it can be to have a pending withdrawal, and we are continuously developing better procedures in order to avoid such situations.

As we have already replied you in person, the documents verification has been approved on 8th of April – following with approving both withdrawal requests in the span of the same day.

Since your account is already verified, from now on, all your transactions will be processed much faster – all the withdrawals will be approved and processed from our side in maximum 12 hours since they have been initiated.

Best regards,
Jetbull Team

AskGamblers
Posted on April 14, 2017

Dear @igorstave123,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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