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Jetbull Casino - Delay and Misleading Withdraw Process

RESOLVED
Complaint Info
Disputed casino Jetbull Casino
Reason Delayed payment
Amount $ 800
Posted on May 10, 2019

The reason I selected Jetbull Casino was because of the bank transfer withdraw option they offered . This is the method I use to withdraw funds if I am so lucky to win. I was fortunate and won $800 Canadian on April 25th . I requested to withdraw those winnings at that time and now they are saying that they do not offer the bank transfer option to Canadians. The reason they claim is because of the “closed loop policy” which is a part of the UK Gaming Commission which Jetbull Casino is licensed under.

Actually Jetbull Casino is Licensed under both the UK Gaming Commission which has the policy closed loop policy, and the Malta Gaming Authority which does not have this policy. The “closed loop policy” states how a customer deposits funds into their Jetbull account is the way they have to withdraw them. The Malta Gaming Authority does not have this policy in place which means a casino and customer can withdraw funds through various process. It seems Jetbull Casino is choosing what license to use or why else would they have two license. So now JetBull Casinos could potentially switch between the two licenses and delay or even deny a customers of their winnings.
I deposited funds into my JetBull account through my Visa debit, and they do not accept a reversal or a deposit back onto the debit card from casinos. I know this and this the reason I look for casinos that offer “bank transfers” as an option.

On their website as well as a majority of the casino review websites states that the bank transfer process is available to Canadian players. The choice of withdrawing funds is not disclosed until you go to withdraw and then it is too late since you already deposited and playing.
Now they are saying the only option available to me is to use a certain e-wallet which I don’t have an account as I have closed it for reasons.

I have sent email to their head office, EveryMatrix NV Casinos and their money management company Gammatrix Business Unit a recommendation that came through one of my many chat conversation. I received an email saying that they have created a “ticket “and nothing since it has been a good week now. Nice public relations!

So, it has been over two weeks now and it has been a very poor experience with this Jetbull Casino in regards to withdrawing funds and their communications department...

“I understand your frustration, but....."

Why is this an issue so often? You would think the licensing bodies would tighten up on these types of misleading practices...

Now I’m rambling...

AskGamblers
Posted on May 15, 2019

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Posted on May 15, 2019

Thank you Askgamblers for your support...

This complaint has been settled......

Thank you
Snootli

AskGamblers
Posted on May 15, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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