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Jackpot247 Casino - Jackpot247 Delays Payouts!

RESOLVED
Complaint Info
Disputed casino Jackpot247 Casino
Reason Delayed payment
Amount £ 510
Jimmy30135976 United Kingdom Message
Posted on October 25, 2014

It's been two weeks now since i have tried to withdraw my winnings of £510 from my account Jimmy30135976.

It first stated it will be with me 3-5 working days a week went past I emailed them and they replied they need my bank card driving license and utility bill statement.

I am in the army and based in Germany I have no utility bills going to my parents house which is the address I use. I sent them the rest of my card and drivers license.

Now currently waiting and by the looks of it like the rest I should have not been suckered in with it being live on tv. Bet Fred and williamhill pays out quicker.

According to them I will not be gettin a payout till they recieve a utility bill from me. I have no utility bill since I don't use a phone contract and my bills come out my wages straight away though the army.

I've read multiple complaints of their delaying tactic to avoid paying out. And after this by the looks of it I will not be playing with them anymore I just want my account deleted.

Posted on October 21, 2014

We have looked into the player's issue. We are sorry the player feels that the documentation request is a delaying tactic; the request for documentation forms part of our due diligence procedures which must be undertaken to ensure we comply with EU anti-money laundering and eGambling regulations. We can see that the player has provided identification and card copies; we do require a proof of address from them before we can initiate the payout. We can accept any utility bills or bank statements. If these are not readily available, we can also accept a letter issued by a government body. If the player does not receive bank statements they can normally request the bank send them a statement copy - this will be posted to them and allow us to complete the verification and process the player's pending withdrawal.

Kind Regards,

Jackpot247

AskGamblers
Posted on October 24, 2014

Dear @Jimmy30135976,
Any update, did you provide necessary documents?

AskGamblers
Posted on October 28, 2014

Dear @Jimmy30135976,
Is this complaint resolved? It's a common practice when you submit a complaint to confirm is it resolved or not.

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