Game error and no reply

I play at many on-line UK casinos and this has too be in the top 3 worst that i have ever played

Stay away at all costs

Stay away at all costs

I had an issue with their UK blackjack and as it staes in the rules on their own sites t&cs

"10.1. If there is any malfunction or other error, interruption or failure in Our equipment which affects the operation of any of the games on the Service(s), all bets and/or wagers made by You in respect of the affected game(s) shall be void and We shall return them to You, and no payouts will be made. However, if a payout has already been made to You in respect of the affected game(s) You agree to repay it to Us. We will not be held responsible for any typing, technical, or human error in the operation of the Service(s). In the event of such error, We reserve the right to either void any affected bets and/or wagers or to correct the error."

And his is the email i sent

I signed up to your site yesterday and deposited £118 in to my account and played uk blackjack. There was an issue with this game and would like my money retuned to me as it states in your t&cs,

10.1. If there is any malfunction or other error, interruption or failure in Our equipment which affects the operation of any of the games on the Service(s), all bets and/or wagers made by You in respect of the affected game(s) shall be void and We shall return them to You, and no payouts will be made. However, if a payout has already been made to You in respect of the affected game(s) You agree to repay it to Us. We will not be held responsible for any typing, technical, or human error in the operation of the Service(s). In the event of such error, We reserve the right to either void any affected bets and/or wagers or to correct the error.

The fault i am talking about is the fact that i would not allow me to insure my bet when the dealer showed an ACE as the first card. The game clearly states

- If the dealers face up card is an Ace, you might want to use the Insurance function which 'insures' you against the dealer having Blackjack. This option did not appear and i could not insure my bets thus making this game void and needs to be fixed before anybody else loses out.

"If insurance is available, it will be clearly indicated on the surface of the Blackjack table, stating the payout rate according to the House Rules, such as “Insurance Pays 2-to-1.” It is understood that insurance bets can only be made when the dealer has an Ace as the up card. If the dealer shows a 10 or a face card up, even if the hole card turns out to be an Ace and the dealer gets a natural blackjack, no insurance is offered"

Insurance was indicated on the table at paying 2-1 so all games where void as this was not offered.

I have uploaded a snip of the game to prove that this does not give me the full game experience and as in your t&cs request a full refund off any funds spent on the uk blackjack until this error is fixed

It clearly shows on the game insurance pays 2-1 even if i do not want to use this i should always be given the chance.

screenshots where taken and kept as record.

No replies so far and the phone number is useless unless you want to deposit

* overall game play 3 out of 5. Games not to bad and quite fast loading but to much enthusiast on signing up for their free bonuses( which i always avoid as you are basically giving them your money)

*Live Chat 0 out of 5. Rude and do not really have a clue as to how a casino works ( i asked a simple question about blackjack and he took 20 mins to come back with a reply and then it was wrong). I think they are simply there again to push pointless bonuses.

*Withdrawal 1 out of 5 72 hrs to process before they complete and all this time you can reverse back to your account. I hate when casinos do this as it just relies on the fact that a casino will in the end all ways win, and if a gambler sees their money sitting there they will 90% of the time reverse and lose it all back to the casino.

It should be a law once you have collected an amount for withdrawal it should be classed as removed from your account, i would not expect a high street betting shop to keep you money for 3 days before paying just on the of chance you might play there again.

* Complaints 0 out of 5 again 7 days to answer an email wow they must have slot of com plaints..

After the ITV scandal with the Phone in competition scams you would think they would be more careful about who they allow to broadcast at night If the company is into scamming and so slow to fulfil costumers complaints