Ivibet Casino - Withdrawal canceled impossible to verify

Dear @Gerd10525,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Es geht um über 12600 Euro

It is about 12600 EUR

Dear Ivibet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per Ivibet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear Gerd10525,

Thank you for your patience as we work to resolve your case. To proceed with your withdrawal request and comply with our security policies, we kindly ask you to provide the following document:

- A selfie of yourself holding your identity document and a piece of paper with the handwritten numbers.

Please ensure that:

- Your face, the identity document, and the handwritten paper are clearly visible in the same photo.
- The photo is not edited or altered in any way.

This verification step is a standard procedure triggered by our AML department to ensure account security and compliance. Once we receive and verify the requested document, we will move forward with processing your withdrawal.

If you have any questions or concerns, please do not hesitate to reach out.

Best regards,
IviBet Casino

Hello IVIbet Casino

I have checked my photos for you once again and I have once again realised that I have fulfilled all your requirements. Furthermore, as you can see, I have also added a screenshot that the pictures have been approved by you! I would recommend that you pay me my money since everything is in place. I ask you not to write any further standard answers but that you name the problem exactly.

Dear Gerd10525,

Thank you for your response. We understand your concerns and appreciate your cooperation thus far.

However, as part of our ongoing verification process and in accordance with our Terms and Conditions, we are required to collect the specific document we previously requested.

Without this document, we are unable to proceed with your withdrawal request, as these checks are necessary to ensure compliance with our security and AML (Anti-Money Laundering) policies. This is a standard procedure designed to protect both you and our platform from potential risks.

Thank you for your understanding.

Best regards,
IviBet Casino

Hello IVIbet Casino

Again I upload the requested pictures I have made 3 . Well lit , not changed , everything is easy to recognise . I assume that this time as well as the times before everything is checked by them and confirmed ok . Please make sure after another successful confirmation that this time the payout works , which I have now requested .

Dear Gerd10525,

Thank you for providing the requested documents. We can confirm that we have received them and are currently reviewing them as part of our standard verification process.

Once the review is complete and the documents are successfully verified, we will proceed with processing your withdrawal request. Please allow us some time to finalize this step, and we will update you as soon as there is any progress.

We appreciate your patience and understanding. If you have any further questions in the meantime, please feel free to reach out.

Best regards,
IviBet Casino

Hello

As I can see all my submitted documents have been successfully checked again . Thank you for your quick processing , I hope to get a positive message about my payout soon .