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Ivibet Casino - Balance correction

RESOLVED

Complaint Info

Disputed casino

Ivibet Casino

Reason

Missing Funds
Posted on January 8, 2025

Good morning.
Everything with this bookmaker connected well, until today. I tried to withdraw my money from account. They have requested document which I've sent them. After they accepted it, i've decided to request withdrawal request one more time. After many hours I saw ( on screen) that my balance from 650 euros was reduced to 110 euro. I have written in account balance "Balance correction" . I kindly asked them on chat what happend with my money, whereas they answered that is because of my suspicious activity? Please help me to get my money back from that fraud bookmaker

Posted on January 8, 2025

Ok, done! Could you now help me with ivibet?

Posted on January 10, 2025

Dear all,

Thank you for your patience. We have thoroughly reviewed the matter and provided all the relevant details and evidence to the AskGamblers team for their review.

kobylka123, please rest assured that we are cooperating fully to ensure a fair resolution of your complaint. Should you require any further clarification, we recommend awaiting their feedback or reaching out directly to our support team.

Best regards,
IviBet Casino

Posted on January 12, 2025

So will you help me or no? I got scammed for over 550 euros and you dont answer

Posted on January 13, 2025

Dear kobylka123,

Thank you for your patience regarding the resolution of this matter.

Your account was closed due to a breach of our Terms and Conditions during the verification process. Specifically, you provided fraudulent documents.

We understand that this outcome may be disappointing, but we must adhere to our policies to ensure fairness and integrity for all players.

Should you have further questions or require clarification, we encourage you to contact our support team directly.

Best regards,
IviBet Casino

AskGamblers
Posted on January 13, 2025

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Ivibet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.