Complaint #2 Ivibet Casino

Rejected withdrawals despite I sent ID and 3x selfies and 5x proofs of address

By michal38933

1 year ago

I sent them ID and proof of address which is standard verification. 3x withdrawals of 200$ were approved and after that they started to make problems. In total i have sent them: ID card, 5x different proofs of address and 3x different selfies with ID card in one hand and piece of card with numbers in specified order in second hand. After all of this they require another selfie with id card and piece of paper with numers in second hand and consequently they reject withdrawals, that is why i am writing this compliant. Thank you for your help

Disputed Casino Ivibet Casino

Reason Declined payment

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Ivibet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Ivibet Casino

• Representative

1 year ago

Dear michal38933,

Your account has been closed in accordance with our policies related to the prevention of fraudulent activities.

Following a thorough investigation, we identified the use of forged documents during the verification process, which is a breach of our terms and conditions. We have shared the evidence supporting this decision with the AskGamblers team, who have confirmed that our actions were justified.

For your reference, the specific rule you violated is included in the attachment to this message.

If you have any further questions, feel free to contact our support team.

Best regards,
IviBet Casino

Ivibet Casino

• Representative

1 year ago

Dear all,

Thank you for your patience.

We would like to inform you that all the necessary information has been submitted to the AskGamblers support team for their review.

Should you require any additional clarification or further details from our side, please do not hesitate to reach out.

Best regards,
Ivibet Casino

michal38933

1 year ago

I have got a message on email.

We would like to remind you that the complaint you've filed will be rejected in exactly 41 hours, unless you update us on whether the issue was resolved.

Complaint not resolved

Ivibet Casino Complaint Stats

Resolved 7 / 7

Avg. Amount $2,279

Avg. Complaint Duration 6 days

Avg. Response Time 1 day

Ivibet Casino Complaints

See all complaints for this casino

Does not pay out 620 EUR

I made a deposit of 1500 euros with Skrill, not using any bonus.

Then my balance was 1520 euros, I sent the additional required documents, account was verified again.

Ivibet paid out 900 euros, and then for the remaining 620 euros, they asked for a selfie, which I sent and verified. Then asked for the Skrill transaction history from February. I sent that from 1st february on until today, and even confirmed with live chat support that they received it and are checking it, and I can make a new withdrawal request.

After days, then withdraw request was cancelled because they asked again for the same Skrill transaction history.

It seems they do that on purpose, always asking for the same document, and they dont pay out.

I send here again, the Skrill transaction history, that its clearly to see that this is exactly the required document that Ivibet asked for and that they can not ask again for the same and delay the withdrawal.

Thanks in advance for your support

Resolved

€620

Does not pay out 1798 EUR

I made a 700 euros deposit without using a bonus.

My balance is 1798 euros.

When I created part withdrawal, Ivibet requested many documents.

I sent all, and all are verified (picture attached). The last document asked was the Skrill transaction history from 1st December until today. I sent, but then requested Skrill transaction history from 1st January until today. I sent it again. Then said not in PDF but in JPEG, I sent. Then said they did not receive, but when they realized not an excuse, they said not all transactions are on the PDF file. But it is an official transaction history document, Skrill sent to me.

Please help me, they always create new reasons and now even lie that not all transactions are visible and they refuse to pay out.

Resolved

€1,798

They are playing with me

Hi i been waiting from last week wednesday for my wirhdrawal. They aproved and said 1-5 bussnises days. Yesterday they said in mail :

Dear Player,

We are contacting you regarding your issue with the withdrawal from our casino.

The transaction failed, and funds were returned to the gaming balance.

Thank you for understanding.

Best regards,

Casino Support Tea…

So i did an other withdrawal yesterday and they said this:

Hi, Nagy Martin!

Dear Player,

Unfortunately, your withdrawal request is still being processed by the Finance Department. We would like to kindly ask for your patience.

As soon as the withdrawal is fully processed, you will be contacted about it instantly.

Thank you for understanding.

Best regards,

Casino Support Team

I'm verry disappointed, because normally it should be in half hour till my withdrawal arrive to my bank account, now it looks like they playing with me or idk..

I'm verry mad as well because I wait a week for nothing and still not receive my withdrawal. So I don't know what happening but i need my money , they cant hold it for weeks…after i finally gonna receive my withdrawal never gonna play again on this website.

Hope you can help me soon as possible to get my money.

Resolved

Ft42,000

IviBet Not paying out

I won 100e playing sports bets and roulette, when I decided to withdraw these funds I always got hit with "withdraw cancelled" from IviBet. Ivi claimed my bank did not approve the transaction,but that is false. Ivibet instead of giving me funds, tried to TAKE FUNDS, as has been confirmed by my bank. Now Ivi is giving me excuses about how my bank is the issue and I should keep retrying the withdrawl.

Resolved

Balance correction

Good morning.
Everything with this bookmaker connected well, until today. I tried to withdraw my money from account. They have requested document which I've sent them. After they accepted it, i've decided to request withdrawal request one more time. After many hours I saw ( on screen) that my balance from 650 euros was reduced to 110 euro. I have written in account balance "Balance correction" . I kindly asked them on chat what happend with my money, whereas they answered that is because of my suspicious activity? Please help me to get my money back from that fraud bookmaker

Resolved

Withdrawal canceled impossible to verify

Hello

I have been playing at IVI Bet for some time now, the site is inviting and the odds in sports are really very good.

The reviews also show that it is a good and safe provider for sports betting and casinos.

I have already made several deposits. I have now been lucky and have won a large sum and have applied for part of it to be paid out. All important documents were submitted and now further documents were requested, which I of course submitted as requested and were also successfully checked for correctness.

Unfortunately, my payouts are still being rejected and I have to keep sending more pictures.

It looks like IVI Bet is not so safe after all and that it is a scam to cancel withdrawals again and again until you give up as a customer.

Even a written request to the support does not change anything standard answer is they want the next picture, with no explanation of what this chicanery is supposed to.

I hope you can help me.

Resolved

€12,622