What's new


What's new

Ivibet Casino - Rejected withdrawals despite I sent ID and 3x selfies and 5x proofs of address

RESOLVED

Complaint Info

Disputed casino

Ivibet Casino
Posted on January 6, 2025

I sent them ID and proof of address which is standard verification. 3x withdrawals of 200$ were approved and after that they started to make problems. In total i have sent them: ID card, 5x different proofs of address and 3x different selfies with ID card in one hand and piece of card with numbers in specified order in second hand. After all of this they require another selfie with id card and piece of paper with numers in second hand and consequently they reject withdrawals, that is why i am writing this compliant. Thank you for your help

AskGamblers
Posted on January 6, 2025

Dear @michal38933,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Posted on January 6, 2025

I have 1920.32 usd on my account at the moment, it is shown on one of the screenshots above

Posted on January 8, 2025

Dear michal38933,

Thank you for providing detailed information regarding your situation. We understand that this process can feel frustrating, and we appreciate your patience and cooperation throughout the verification procedure.

As part of our commitment to ensuring a safe and secure gaming environment, we conduct thorough identity checks in accordance with regulatory and internal AML protocols. These additional verification steps were triggered by our AML department to ensure compliance with these standards.

To resolve this matter, we kindly request that you provide the requested selfie, which should include your ID card and a piece of paper with the specified numbers clearly visible. Once we receive this document and verify it, we will promptly proceed with your withdrawals.

Thank you for your understanding and cooperation.

Best regards,
IviBet Casino

AskGamblers
Posted on January 8, 2025

Dear @michal38933,

The AskGamblers Complaint Team is kindly asking you to assist the Ivibet Casino team further and send the required verification paperwork.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

Posted on January 9, 2025

I have provided them requested selfie today, very good quality and i can even share here with blurred some details to prove this quality and my cooperation with them since day one

Posted on January 10, 2025

Dear michal38933,

Thank you for providing the requested documents. We would like to inform you that your case is currently under review, and our team is thoroughly verifying the details.

We appreciate your patience during this process and will update you as soon as we have any further information. If you have any additional questions, please don’t hesitate to reach out.

Best regards,
IviBet Casino

Posted on January 10, 2025

Selfie rejected with note: "Please make a picture without any filters. Also, please do not crop it, and upload it in its original size."
Can anyone explain what filters are meant ?? And they said exactly the same when I sent previous. What will be next, selfie in front of house when address is visible? I heard they have already asked some people about it

Posted on January 11, 2025

And now this? -1212.49 have been taken from my account

AskGamblers
Posted on January 13, 2025

Dear Ivibet Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Posted on January 13, 2025

Dear AskGamblers Team,

We would like to inform you that we have provided all the necessary details regarding the player's case directly to your team via email. We trust that you will review the information provided and take the appropriate actions.

Thank you for your attention to this matter.

Best regards,
IviBet Casino