Complaint #17 Ivibet Casino

Does not pay out 620 EUR

By Suzana J.

3 weeks ago

I made a deposit of 1500 euros with Skrill, not using any bonus.

Then my balance was 1520 euros, I sent the additional required documents, account was verified again.

Ivibet paid out 900 euros, and then for the remaining 620 euros, they asked for a selfie, which I sent and verified. Then asked for the Skrill transaction history from February. I sent that from 1st february on until today, and even confirmed with live chat support that they received it and are checking it, and I can make a new withdrawal request.

After days, then withdraw request was cancelled because they asked again for the same Skrill transaction history.

It seems they do that on purpose, always asking for the same document, and they dont pay out.

I send here again, the Skrill transaction history, that its clearly to see that this is exactly the required document that Ivibet asked for and that they can not ask again for the same and delay the withdrawal.

Thanks in advance for your support

Disputed Casino Ivibet Casino

Reason Delayed payment

Amount €620

Discussion

AskGamblers

• Support Team

3 weeks ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Handballerin20051

• Austria

3 weeks ago

Case is solved. Thank you

AskGamblers

• Support Team

3 weeks ago

Dear @Handballerin20051,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Ivibet Casino

• Representative

3 weeks ago

Dear Suzana,

Thank you for sharing your feedback. We understand that repeated verification requests can sometimes feel frustrating, and we appreciate your patience throughout the review process.

Please note that additional verification checks may occasionally be required during withdrawal reviews, particularly for payment method validation and security compliance purposes. In some cases, documents may need to be re-requested if certain details are unclear, incomplete, or require confirmation from the relevant department.

After reviewing the current status of your account, we can confirm that your account remains fully active and there are no restrictions preventing you from submitting withdrawal requests.

We would also like to clarify that the verification procedures are not intended to delay or avoid payments, but rather to ensure the security of transactions and compliance with regulatory requirements.

Thank you again for your cooperation and understanding throughout the process.

Best regards,
IviBet Casino

Ivibet Casino Complaint Stats

Resolved 7 / 7

Avg. Amount $2,279

Avg. Complaint Duration 6 days

Avg. Response Time 1 day

Ivibet Casino Complaints

See all complaints for this casino

Does not pay out 1798 EUR

I made a 700 euros deposit without using a bonus.

My balance is 1798 euros.

When I created part withdrawal, Ivibet requested many documents.

I sent all, and all are verified (picture attached). The last document asked was the Skrill transaction history from 1st December until today. I sent, but then requested Skrill transaction history from 1st January until today. I sent it again. Then said not in PDF but in JPEG, I sent. Then said they did not receive, but when they realized not an excuse, they said not all transactions are on the PDF file. But it is an official transaction history document, Skrill sent to me.

Please help me, they always create new reasons and now even lie that not all transactions are visible and they refuse to pay out.

Resolved

€1,798

They are playing with me

Hi i been waiting from last week wednesday for my wirhdrawal. They aproved and said 1-5 bussnises days. Yesterday they said in mail :

Dear Player,

We are contacting you regarding your issue with the withdrawal from our casino.

The transaction failed, and funds were returned to the gaming balance.

Thank you for understanding.

Best regards,

Casino Support Tea…

So i did an other withdrawal yesterday and they said this:

Hi, Nagy Martin!

Dear Player,

Unfortunately, your withdrawal request is still being processed by the Finance Department. We would like to kindly ask for your patience.

As soon as the withdrawal is fully processed, you will be contacted about it instantly.

Thank you for understanding.

Best regards,

Casino Support Team

I'm verry disappointed, because normally it should be in half hour till my withdrawal arrive to my bank account, now it looks like they playing with me or idk..

I'm verry mad as well because I wait a week for nothing and still not receive my withdrawal. So I don't know what happening but i need my money , they cant hold it for weeks…after i finally gonna receive my withdrawal never gonna play again on this website.

Hope you can help me soon as possible to get my money.

Resolved

Ft42,000

IviBet Not paying out

I won 100e playing sports bets and roulette, when I decided to withdraw these funds I always got hit with "withdraw cancelled" from IviBet. Ivi claimed my bank did not approve the transaction,but that is false. Ivibet instead of giving me funds, tried to TAKE FUNDS, as has been confirmed by my bank. Now Ivi is giving me excuses about how my bank is the issue and I should keep retrying the withdrawl.

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Balance correction

Good morning.
Everything with this bookmaker connected well, until today. I tried to withdraw my money from account. They have requested document which I've sent them. After they accepted it, i've decided to request withdrawal request one more time. After many hours I saw ( on screen) that my balance from 650 euros was reduced to 110 euro. I have written in account balance "Balance correction" . I kindly asked them on chat what happend with my money, whereas they answered that is because of my suspicious activity? Please help me to get my money back from that fraud bookmaker

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Rejected withdrawals despite I sent ID and 3x selfies and 5x proofs of address

I sent them ID and proof of address which is standard verification. 3x withdrawals of 200$ were approved and after that they started to make problems. In total i have sent them: ID card, 5x different proofs of address and 3x different selfies with ID card in one hand and piece of card with numbers in specified order in second hand. After all of this they require another selfie with id card and piece of paper with numers in second hand and consequently they reject withdrawals, that is why i am writing this compliant. Thank you for your help

Resolved

Withdrawal canceled impossible to verify

Hello

I have been playing at IVI Bet for some time now, the site is inviting and the odds in sports are really very good.

The reviews also show that it is a good and safe provider for sports betting and casinos.

I have already made several deposits. I have now been lucky and have won a large sum and have applied for part of it to be paid out. All important documents were submitted and now further documents were requested, which I of course submitted as requested and were also successfully checked for correctness.

Unfortunately, my payouts are still being rejected and I have to keep sending more pictures.

It looks like IVI Bet is not so safe after all and that it is a scam to cancel withdrawals again and again until you give up as a customer.

Even a written request to the support does not change anything standard answer is they want the next picture, with no explanation of what this chicanery is supposed to.

I hope you can help me.

Resolved

€12,622