Complaint #1
IVI Casino
Giving me no fair way to withdraw my winnings
7 years ago
Dear Ask Gamblers,
I registered, deposited via Ecopayz and won on this casino a couple of weeks ago. When I entered the withdrawal screen I noticed that there was no option to withdraw via Ecopayz. I went on chat and asked them how I can withdraw my funds. They directed me to the withdrawal screen and said I can use the available options to withdraw from over there. The options were as follows: Neteller (not allowed gambling transactions for Canadian players), Webmoney (Tried to register to find out the do not offer service in my country) and finally Mastercard/Visa. When I told chat that the first 2 methods would not work I told them I would deposit using my Mastercard and withdraw there. The chat agent told me that they would be unable to pay me using Mastercard, and the only way to withdraw was using Visa. I had previously mentioned to the agent that I only have a Mastercard and not a Visa but yet he insisted that the only method would be the one I currently do not have, but he would check with the department and they would get back to me via email.
An entire week went by, the only emails I received from them were promotional emails so I decided to hop back on chat to check for any development on the situation. While on chat the agent managed to approve a €500 withdrawal and it was paid within seconds to my Ecopayz wallet (same one I used to deposit). I asked about my remaining funds and they told me to be patient and they would pay me in time.
Since then another week has passed and yesterday I got a new agent on chat who seamed to be unaware of the issue that was ongoing with my account. I had to explain everything yet again just to have the agent direct me to the withdrawal screen and ask me to use one of the methods available in the cashier. To make matters worse the agent told me to carefully read the terms and conditions next time before I played ... but there was no information on the terms and conditions mentioning that if you are from Canada and you make a deposit the only way to withdraw your funds would be by Visa. I offered many different options to the casino : Ecopayz, Mastercard, Wire transfer, Bitcoin but yet they insist that they cannot pay me using any of these methods (which is false as they all ready processed a withdrawal to my Ecopayz account last week).
Can you perhaps ask the casino to use one of the methods I mentioned above in order to pay me? I fear that they are causing these delays with no intention of paying me the rest of my money.
I registered, deposited via Ecopayz and won on this casino a couple of weeks ago. When I entered the withdrawal screen I noticed that there was no option to withdraw via Ecopayz. I went on chat and asked them how I can withdraw my funds. They directed me to the withdrawal screen and said I can use the available options to withdraw from over there. The options were as follows: Neteller (not allowed gambling transactions for Canadian players), Webmoney (Tried to register to find out the do not offer service in my country) and finally Mastercard/Visa. When I told chat that the first 2 methods would not work I told them I would deposit using my Mastercard and withdraw there. The chat agent told me that they would be unable to pay me using Mastercard, and the only way to withdraw was using Visa. I had previously mentioned to the agent that I only have a Mastercard and not a Visa but yet he insisted that the only method would be the one I currently do not have, but he would check with the department and they would get back to me via email.
An entire week went by, the only emails I received from them were promotional emails so I decided to hop back on chat to check for any development on the situation. While on chat the agent managed to approve a €500 withdrawal and it was paid within seconds to my Ecopayz wallet (same one I used to deposit). I asked about my remaining funds and they told me to be patient and they would pay me in time.
Since then another week has passed and yesterday I got a new agent on chat who seamed to be unaware of the issue that was ongoing with my account. I had to explain everything yet again just to have the agent direct me to the withdrawal screen and ask me to use one of the methods available in the cashier. To make matters worse the agent told me to carefully read the terms and conditions next time before I played ... but there was no information on the terms and conditions mentioning that if you are from Canada and you make a deposit the only way to withdraw your funds would be by Visa. I offered many different options to the casino : Ecopayz, Mastercard, Wire transfer, Bitcoin but yet they insist that they cannot pay me using any of these methods (which is false as they all ready processed a withdrawal to my Ecopayz account last week).
Can you perhaps ask the casino to use one of the methods I mentioned above in order to pay me? I fear that they are causing these delays with no intention of paying me the rest of my money.
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