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IVI Casino - Giving me a hard time with small withdrawal

RESOLVED
Complaint Info
Disputed casino IVI Casino
Reason Declined payment
Amount € 100
Posted on March 26, 2019

So hello guys , i did win on IvI casino 100€

i did deposit with ecopayz and as the only methods they use for withdrawal are visa and some others, i did deposit additional 20€ to ACTIVATE this cashout method .. live chat told me ofc i have to wager this 20€ x1 :D

so ofc i lost the 20€ for nothing ( ok i activated the credit card withdrawal tho )

so today im asking live chat where my cash is ..

now they telling me they have error whit sending it to my credit card tho i activated it with the 20€ deposit :D

now they want it to sent to my ecopayz account which is sooooooo soooo bad for me cause i have to pay like addiditonal 10€ to get the cash into my bank account then ..

ill send you the live chat here as well :



when will my 100€ be sent??

Hello, welcome to ivicasino.com!

Please, type your login or e-mail address into this chat so that I could further assist you.

< email removed >

Could you please hold while I check your account information.

i sent docs like immediatelay

so that you can send the cash immediatley

Thank you for holding. Would you like to get the funds on your ecopayz wallet instead of your credit card?

no credit card ^^

why did i deposit then

to activate my credit card withdrawal

and lost 20€ ??

cant you send it NOW to my credit card??

Our financial department has tried to process the withdrawal to your card but got an error, therefore as an alternative we can send the funds to your ecopayz wallet.

what you mean got an error?

which error?

sent it my bank account then -.-

Posted on March 28, 2019

Dear JOKL420,

Per our records, the withdrawal has been already processed to your ecoPayz wallet on March 22th.
Though, we have reviewed the chats with you and noticed that Live chat agent, who asked you to wager the deposit, which you made to «activate» the withdrawal method, made a mistake. This deposit should not be wagered, so 20 EUR will be returned to your ecoPayz wallet within 24 hours.

Best Regards,
ivicasino

AskGamblers
Posted on March 31, 2019

Dear @jokl420,

Please confirm if the issue has been resolved. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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