Complaint #6 7 Gods Casino

Impossible to verify my account

By Danny V.

8 years ago

I deposit 500 Sek on may 30 made a withdraw the same day for 1900 SEK. Read on there page to send documents to cashier@7godscasino.com. Did it twice and no response. Then i got a mail 3 says after to send my documents i replay and Done it twice to reply@hd.7godscasino.com Still no respons. Now its 9 days from my withdraw and still on same point as when i made the withdraw. This is really the worst verification i have ever Done.

Disputed Casino 7 Gods Casino

Reason Verification issues

Amount kr1900

Discussion

AskGamblers

• Support Team

8 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

fb_1002490159803075

• Sweden

8 years ago

Thnx withdraw Done and in my account now. Rike some time but all is good now.

fb_1002490159803075

• Sweden

8 years ago

The extra 1900sek is gone so far its ok. But still i see my withdraw is under process and havent got the withdraw notice on mail. Will uppdate here as soon I see my withdraw is on its way.

AskGamblers

• Support Team

8 years ago

Dear @fb_1002490159803075,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

7 Gods Casino Complaint Stats

Resolved 5 / 5

Avg. Amount $1,301

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

7 Gods Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 4 out of 4 complaints in this category have been resolved.

This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

7 Gods Casino Complaints

See all complaints for this casino

Non working withdrawal method

Hi, i just started playing at 7gods casino. I made my first Deposit by paysafecard which i bought in a store near my home. I started playing and managed to win and wager my First deposit Bonus completly. Now i made a withdrawl request. After some mails where valid proof wasnt immediatly accepted i verified my account and made a withdrawl by bank transfer. This payment was canceled and i was told to use same method as deposit. The problem is i cant recive money by paysafecard as a german. I didnt use paysafe via Login i just used a card. I am also not able to recive money via "mypaysafecard" since in germany its just to manage different physical cards , for example when u have to use more then 1 code for one payment. I play pretty often and all other casinos say u have to use bank transfer as withdrawl method when paysafecard is used for deposit. I dont know if paysafecard offers more possible ways in ther countries, but in my its not possible to recive money from others or withdrawl balances u paid in ure online paysafecard account on a bank or anything. My registered email on 7gods is < email removed > i would be happy to gt some support on this case or get some neutral advise what to do. Sicerly, Steffen < surname removed >

Resolved

€2,000

Not paying my winnings

Accaunt verification is done, but casino dont want to pay my winning, i wait my withdraw 8 days now, withdraw done 30.5.2018 , when i write to online chat they say we will pay today, but nothing happen. I won 8000eur and i want to withdraw only 2000eur now, they dont want to pay even this money. Can Askgamblers help me to get my winings?

Resolved

€2,000

After a week deposit still not credited on my account

i deposit 25.- Euro for the welcome bonus on 29.5.2018 through SOFORT-banking. the payment was done but in the end there was an error. the money was gone from my bank account 2 minutes later so i though everything would be fine. after contacting the live chat they told me i should have to wait. now after 7 days and over 7 mails the casino said they do not have the money and the finacial-department is working on it. my bank said the money was transfered correctly to there money-provider. i just want to know whats going on and where the money is.

Resolved

€25

Impossible to be verified

Hi, I was lucky to win some money and made a withdrawal the 29 of may. The day after i went to support because i hadnt heard anything from them about wanted documents. Lee i support told me to upload them and I did, and he also told me that it would take max 48 hours to get them checked. After those 48 hours and still nothing from them, i went to support again. They told me that it would take one more day, and when that day had passed without communication from them I once again wrote to Dora in support and she first daid that my account was verified and then told me that they need proof of adress (whick i already sent three times), it was a bill from my creditcard issuer with my name and adress on it, and that was not enough. Got a mail that they want a another bill so I sent them my rentbill, and that wasnt enough either. I dont know what to do. I have never experienced this before at a casino. I have sent copies of my creditcard, rentbill, idcard, bank statement, creditcardbill and nothing is enough.

Resolved

kr14,000