Complaint #6 7 Gods Casino

Impossible to verify my account

By Danny V.

8 years ago

Message on forum

I deposit 500 Sek on may 30 made a withdraw the same day for 1900 SEK. Read on there page to send documents to cashier@7godscasino.com. Did it twice and no response. Then i got a mail 3 says after to send my documents i replay and Done it twice to reply@hd.7godscasino.com Still no respons. Now its 9 days from my withdraw and still on same point as when i made the withdraw. This is really the worst verification i have ever Done.

Disputed Casino 7 Gods Casino

Reason Verification issues

Amount kr1900

Discussion

AskGamblers

• Support Team

7 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

fb_1002490159803075

• Sweden

7 years ago

Thnx withdraw Done and in my account now. Rike some time but all is good now.

fb_1002490159803075

• Sweden

7 years ago

The extra 1900sek is gone so far its ok. But still i see my withdraw is under process and havent got the withdraw notice on mail. Will uppdate here as soon I see my withdraw is on its way.

AskGamblers

• Support Team

7 years ago

Dear @fb_1002490159803075,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

7 Gods Casino Complaint Stats

Resolved 5 / 5

Avg. Amount $1,301

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

7 Gods Casino Complaints

See all complaints for this casino

Non working withdrawal method

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After a week deposit still not credited on my account

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Impossible to be verified

Hi, I was lucky to win some money and made a withdrawal the 29 of may. The day after i went to support because i hadnt heard anything from them about wanted documents. Lee i support told me to upload them and I did, and he also told me that it would take max 48 hours to get them checked. After those 48 hours and still nothing from them, i went to support again. They told me that it would take one more day, and when that day had passed without communication from them I once again wrote to Dora in support and she first daid that my account was verified and then told me that they need proof of adress (whick i already sent three times), it was a bill from my creditcard issuer with my name and adress on it, and that was not enough. Got a mail that they want a another bill so I sent them my rentbill, and that wasnt enough either. I dont know what to do. I have never experienced this before at a casino. I have sent copies of my creditcard, rentbill, idcard, bank statement, creditcardbill and nothing is enough.

Resolved

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