Complaint #4 7 Gods Casino

Not paying my winnings

By ilya y.

8 years ago

Message on forum

Accaunt verification is done, but casino dont want to pay my winning, i wait my withdraw 8 days now, withdraw done 30.5.2018 , when i write to online chat they say we will pay today, but nothing happen. I won 8000eur and i want to withdraw only 2000eur now, they dont want to pay even this money. Can Askgamblers help me to get my winings?

Disputed Casino 7 Gods Casino

Reason Delayed payment

Amount €2000

Discussion

AskGamblers

• Support Team

8 years ago

AskGamblers Complaints Team have been provided with sufficient information and evidence to confirm the 7 Gods Casino actions in this particular case as justified. Based on the evidence we got, we can confirm that term #5.19 was clearly displayed in the time of player's deposit.

7 Gods Casino terms on 19th of May 2018

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

lisara

• Finland • 8 reviews

8 years ago

I won 8000 euro, and when i was playng my first dep bonus, there was no -5.19 where mentioned: "There is a maximum amount of money won with the help of a deposit/reload bonus that can be withdrawn. This amount equals 10 (ten) original deposits. Any winnings above this amount will be subtracted from the account. I read terms 2 times, they added this rool after my winigs! I hope you will pay to me my 6000 eruro, now in account 0 euro, all winigs disapierd, i got only 2000. I am very angry. I want to know when casino add this, rool and proovement. Why no information of this rool in askgamblers?? I ll never plaeyd in casinos with such rools.

AskGamblers

• Support Team

8 years ago

Dear @lisara,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

7 Gods Casino

• Representative

8 years ago

Dear lisara!
Thank you for letting 7Gods Casino Team know about your payment issue.
We have done the audit of your gaming history and have to notice that due to our casino T&C 5.19 where mentioned: "There is a maximum amount of money won with the help of a deposit/reload bonus that can be withdrawn. This amount equals 10 (ten) original deposits. Any winnings above this amount will be subtracted from the account. The maximum withdrawable amount of money is €10000 per month."
We are happy to provide you with €2000 of your winning. Payment is already done, please check payment proof attached.

7 Gods Casino Complaint Stats

Resolved 5 / 5

Avg. Amount $1,301

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

7 Gods Casino Complaints

See all complaints for this casino

Non working withdrawal method

Hi, i just started playing at 7gods casino. I made my first Deposit by paysafecard which i bought in a store near my home. I started playing and managed to win and wager my First deposit Bonus completly. Now i made a withdrawl request. After some mails where valid proof wasnt immediatly accepted i verified my account and made a withdrawl by bank transfer. This payment was canceled and i was told to use same method as deposit. The problem is i cant recive money by paysafecard as a german. I didnt use paysafe via Login i just used a card. I am also not able to recive money via "mypaysafecard" since in germany its just to manage different physical cards , for example when u have to use more then 1 code for one payment. I play pretty often and all other casinos say u have to use bank transfer as withdrawl method when paysafecard is used for deposit. I dont know if paysafecard offers more possible ways in ther countries, but in my its not possible to recive money from others or withdrawl balances u paid in ure online paysafecard account on a bank or anything. My registered email on 7gods is < email removed > i would be happy to gt some support on this case or get some neutral advise what to do. Sicerly, Steffen < surname removed >

Resolved

€2,000

Impossible to verify my account

I deposit 500 Sek on may 30 made a withdraw the same day for 1900 SEK. Read on there page to send documents to [email protected]. Did it twice and no response. Then i got a mail 3 says after to send my documents i replay and Done it twice to [email protected] Still no respons. Now its 9 days from my withdraw and still on same point as when i made the withdraw. This is really the worst verification i have ever Done.

Resolved

kr1,900

After a week deposit still not credited on my account

i deposit 25.- Euro for the welcome bonus on 29.5.2018 through SOFORT-banking. the payment was done but in the end there was an error. the money was gone from my bank account 2 minutes later so i though everything would be fine. after contacting the live chat they told me i should have to wait. now after 7 days and over 7 mails the casino said they do not have the money and the finacial-department is working on it. my bank said the money was transfered correctly to there money-provider. i just want to know whats going on and where the money is.

Resolved

€25

Impossible to be verified

Hi, I was lucky to win some money and made a withdrawal the 29 of may. The day after i went to support because i hadnt heard anything from them about wanted documents. Lee i support told me to upload them and I did, and he also told me that it would take max 48 hours to get them checked. After those 48 hours and still nothing from them, i went to support again. They told me that it would take one more day, and when that day had passed without communication from them I once again wrote to Dora in support and she first daid that my account was verified and then told me that they need proof of adress (whick i already sent three times), it was a bill from my creditcard issuer with my name and adress on it, and that was not enough. Got a mail that they want a another bill so I sent them my rentbill, and that wasnt enough either. I dont know what to do. I have never experienced this before at a casino. I have sent copies of my creditcard, rentbill, idcard, bank statement, creditcardbill and nothing is enough.

Resolved

kr14,000