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7 Gods Casino - After a week deposit still not credited on my account

RESOLVED
thomasbbb Germany
posted on June 5, 2018.

i deposit 25.- Euro for the welcome bonus on 29.5.2018 through SOFORT-banking.

the payment was done but in the end there was an error.

the money was gone from my bank account 2 minutes later so i though everything would be fine.

after contacting the live chat they told me i should have to wait.

now after 7 days and over 7 mails the casino said they do not have the money and the finacial-department is working on it.

my bank said the money was transfered correctly to there money-provider.

i just want to know whats going on and where the money is.

posted on June 5, 2018.

Dear THOMASBBB, your money is already in your account. Please, accept our apologies for the technical issues that made you worry. We’ll do our best to make sure this doesn’t happen again.

AskGamblers
posted on June 5, 2018.

Dear @thomasbbb,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

thomasbbb Germany
posted on June 5, 2018.

issue has been resolved,


thank you

AskGamblers
posted on June 6, 2018.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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