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Gala Bingo Slots Casino - Haven't received my winnings

RESOLVED
Johnboy1974 United Kingdom Message
Posted on 30 October 2017

Hi i won £5000 last wednesday and i havent recieved this
I withdrew £4600 then another £400 the same day
I contacted gala bingo with live chat as i have a stutter which makes me unclear on the phone.
The person i spoke with said the funds were on hold
I asked why it was on hold he said he couldnt see any reason that it would be passed on and i should here within 72hours from gala.
At the end of the confirsation i said why is it i have had no problems depositing money to play if tgere is issues with my account he said he cant see any restrictions or anything on the account.
I just find it strange as won 1000 the week prior and i recieved that within days.
My partner has played for over 10 years and never had any problems withdrawing money but then she has never won this amount a money can you help find out whats happen.
Thanks

Posted on 30 October 2017

Hi John,

Sorry to hear of this - please allow me to follow up on this for you today.

Kind Regards
Adam

Posted on 30 October 2017

Hi John

Please confirm if you have received the withdrawal as this is now within our SLA.

If you could confirm here if resolved it would be appreciated.

Kind Regards

AskGamblers
Posted on 30 October 2017

AskGamblers Complaints Team have been informed by the player via email that their complaint has been successfully resolved. 


The case is being officially closed now.

Gala Bingo Slots Casino Complaints

  • 3 of 6 resolved
  • 2 days avg response
  • 5 days avg complaint life
  • 9,770 USD avg amount

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