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Gala Bingo Slots Casino - Account closed and £39,000 winnings withheld without any further justification

UNRESOLVED
Complaint Info
Disputed casino Gala Bingo Slots Casino
Reason Declined payment
Amount £ 39000
Posted on April 29, 2019

I made 9 withdrawals amounting to 39k. The next day I checked the status of my withdrawal requests and they hade gone from checking to processing stage. So now I have to wait 5-7 working days for my money. In the past I have had no issues with withdrawing funds. One time my withdrawal request was paid into my account within 24 hours. It has now been 2 weeks since my request to withdraw the 39k and now my account has been closed due to a business decision and my winnings are now being withheld for no apparent reason. As a diamond vip player I ecpected to be treated fairly. The vip managers were very helpful but even they can't tell me what is happening as the relevant team don't have to disclose any information to them either please can you help me get some answers or at least a response regarding my account closure and my winnings being withheld. I have posted some of the screenshots taken from when I won the money and some conversations to vip department. Hope this helps
Kindest regards
A very disappointed diamond vip 😒

Posted on May 1, 2019

I would also like to add that I deposited over 10k the week prior to my withdrawal requests and at no point was my account frozen then. Its now 3 weeks later and my account has been frozen and funds are still being withheld for no reason whatsoever

Posted on May 1, 2019

Some more screen shots taken during and after making the withdrawal requests

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