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Gala Bingo Slots Casino - Blocked account, cannot withdraw the rest of the winnings

UNRESOLVED
Complaint Info
Disputed casino Gala Bingo Slots Casino
Reason Account closure
Amount £ 35244.39
Maltisa332 United Kingdom
Posted on February 19, 2021

I was incredibly lucky to win the £ 35,000 jackpot. After that, I was restricted from accessing my account and asked to send documents for verification. I have submitted all the required documents and successfully passed the verification. Then I withdrawn £ 1,500 and £ 2,000 to my bank account. A few days later, I received a letter stating that my account was closed, referring to the fact that they have the right to do so without explaining the reasons. A very strange decision. GalaBingo decided that this is enough for me? Why advertise huge jackpots if your account gets blocked anyway?

I attach all the evidence in the screenshots.

Gala Bingo Slots Casino Complaints

  • 3 of 7 resolved
  • 2 days avg response
  • 4 days avg complaint life
  • 15,404 USD avg amount

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