Gala Bingo Slots Casino - Winnings never paid and money taken with game frozen

I spoke to Gala bingo's team several times since the 22nd of June 2018, after the game "rainbow riches slingo" froze several times. During each freeze the money I wagered was taken from my account but never betted. Also on one of the wagers I won £175 and this was never credited to me.

Initially I was told the tech team would reply to me within 3 working days. The second agent told me this could actually take 28 working days. I'm now writing this 30 working days later and still have no resolve. My money is not back in my account and I've had no information from gala.

I am a gold member on the site and have even spoken with the VIP customer service agents and this hasn't helped either.

My username is Handsup21
And I'm pretty annoyed now when I've been more than patient. I have never experienced this unprofessionalism on any other online platform.

Hello,

Apologies for any inconvenience, please allow me to pick this up internally on your behalf. Please note that any communications or resolution will need to be through your registered details on the site.

Thanks
Adam

Hi,

I understand that this should be resolved by now, could you kindly confirm if this is correct?

Thanks

Dear @Handsup21,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Yes thank you, my account manager chased it up effectively

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.