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Ruby Slots Casino - Have not received payment yet

RESOLVED
Complaint Info
Disputed casino Ruby Slots Casino
Reason Delayed payment
Amount $ 100
therick922 United States Message
Posted on September 9, 2016

After reading the other issues on askgamblers.com I am a small time fish in the pond playing at Ruby Slots Casino. But it would be nice to know how many months should one wait for even a small payout of $100.00 it only took the Casino 10 seconds to remove money from my account. In the attachment you can see on 21-07-2016 I did a Withdrawal Requested for a small amount of 100 dollars it was approved on 29-07-2016 today is now 08-September-2016 with no payout sent. I used a playersrrewardcard that was supposed to speed everything up. If this is speedy not receiving the payment yet how long does it take if your not already verified and have a playersrewardcard. I have had many different Live Chats and Email Chats with the Casino always giving me a different person I have to talk to but know one can tell me HOW LONG DOES IT TAKE TO GET PAID.

Posted on September 13, 2016

Hi Richard--

I've taken a look at your account and the reason for the delay is simply because we did not receive your documents until a week ago.

Your payment is now on its way to you and I would expect to see the tracking in the next day or so. As soon as your tracking comes through, I'll be back to update this thread.

All the best,

Tawni

Posted on September 13, 2016

Hi Richard--

You're tracking has already come in (I've sent it to you via PM, here at AskGamblers). I do see that the delivery is set for tomorrow (Wednesday) by noon, your time. ;-)

All the best,

Tawni

AskGamblers
Posted on September 17, 2016

Dear @therick922,

Please makes sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Thank you for your cooperation.

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