Complaint #84 Ruby Slots Casino

Have Not Received Payment of $2,250

By sharkcharmer

9 years ago

Message on forum

On 05/27/16 my check withdrawal request for $2,250 was approved (see attached photo). On June 3rd, I responded to the last action item i was asked to complete, which was yet another confirmation of my address and phone #. I was told that my check request would be forwarded to the 3rd party processor within 14 days. Since that time, every time I've reached out to the casino, I've been told that they're looking into my payment, and that they'd get back to me, but no one ever does.

While their customer service is always polite, it's been a over a month since the processor was supposed to have my check request, and nearly 8 weeks since my payment was approved.

Disputed Casino Ruby Slots Casino

Reason Delayed payment

Amount $2250

Discussion

AskGamblers

• Support Team

9 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Ruby Slots Casino

• Representative

9 years ago

Thanks for the update, Arlo. Please let me know if you need any further help. ;-)

All the best,

Tawni

sharkcharmer

9 years ago

Hello,

It appears the the teller who took my deposit made the error - I'm being asked to come back into the bank to sign some paperwork so that the transaction can be processed (something about the check being foreign).

If I have any other issues, I'll let you know. Otherwise, thank you for the quick resolution. I appreciate it a lot.

Thanks again,

Arlo
******************

sharkcharmer

9 years ago

Hello,

Thank you for getting back to me. Today I received a check via FedEx. I went into my branch to deposit it about approx 1.5 hours ago. I just received an alert telling me that the check was returned (see attachement).

Please advise. . .

Thank you,

Arlo ******

Ruby Slots Casino Complaint Stats

Resolved 429 / 442

Avg. Amount $3,742

Avg. Complaint Duration 15 days

Avg. Response Time 3 days

Ruby Slots Casino Complaints

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I requested a $1950 withdrawal

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I queried with chat and emailed to support my passport as required. After repeated email follow-ups that were ignored I stepped away from gambling for a while due to frustration.
I decided to try again some time later in 2024, only to have my withdrawal denied again and left disappointed.
I was unsure what I could do, but recently after researching I learned this was an appropriate place to pursue payment..
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Delaying payment and splitting them

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Runaround from Ruby Slots again

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And that I just have to wait..

It has been it's more than enough time and I am getting frustrated because I asked to speak to her manager and was told that a manager would tell me the same thing... I just want to get my money and be done with them. I quit playing there many years ago because of this very reason but they had someone reach out to me and i started playing there again and haven't had any issue until recently...

All my information has been verified with them, so there is no reason for this delay...

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I have given the casino enough time

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Then I was told it would be an additional 7-10 days to process the payment.

So, one Month to process a small win. This is not what is listed on their website. They claim instant payouts.

Now I'm told that there are a lot of winners lately, and they opened up a "ticket" and to wait another 72 hours.

This is after they told me I withdrew via CoinDraw and not Bitcoin.

Everything is some other excuse, all stalling in the hopes that I'll play it back.

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I sent in all documents and and I still get a runaround.

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You have helped me with this problem before, so I am hoping you will get me my winnings.

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