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Gossip Slots Casino - Free spin winnings not credited to account balance

RESOLVED
Complaint Info
Disputed casino Gossip Slots Casino
Reason Missing Funds
Amount 67.4
Posted on September 9, 2019

Dear AskGamblers.com,

I won US$67.40 for free spin bonus from Gossip Slots Casino, but the amount was not credited to my account. The only instruction given (as shown in the attached screenshot) was to go to the Cashier to get it if the funds were not credited. I went to the Cashier, but there were no further instructions on how to claim my winnings. I then emailed Support several times, but not a single response from them. Please assist me to get the funds credited to my account.

Thank you and best regards,

Posted on September 9, 2019

Hi There,

Thank you for reaching out. The free spins that you claimed were "Play Now, Deposit Later" free spins. What this means is that you can play the spins without needing to make a deposit. A deposit is only required if you are satisfied with the amount that you have won and decide that you would like to claim it. This type of bonus is meant to be used as a way to try us out without any requirement. The terms for this type of promo are presented before you click on the accept button to claim the promo.

If you want to see the amount that you won, you can do so by going to the Cashier --> Balanc­e/P­oin­ts/­Promos --> and look under "My Available Promos" for the promo "Redeem Winnings 30 FS Signup." This represents the amount you have won from the "Play Now, Deposit Later" free spins.

I hope this helps :)

Best Regards,

Kyle

AskGamblers
Posted on September 9, 2019

Dear @dude6900,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Posted on September 9, 2019

Nowhere in the instructions says “Cashier”. I had to navigate quite a bit to try and find the link. Finally found at Main Menu > Balance > Balanc­e/P­oin­ts/­Promo. Instructions should be clear and accurate. I still find Gossip Slots “support” annoying for not replying to my several emails sent. Winnings aren’t really winnings when you still have to make a deposit and still have to wager 50 times. It’s a trap!

AskGamblers
Posted on September 10, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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