The casino illegally withholds my funds

Dear Sir/Madam! I'm having serious difficulties getting funds from Golden Tiger Casino. I would be very grateful if you can help me.

I bet $1181 to withdraw back in February 2022. I never thought that I could have problems with a casino that has a Canadian license and high ratings from players and various forums.

On February 22, a casino support specialist reported that the withdrawal of funds would be processed within 2 days. Every two days I contacted the casino asking when the withdrawal would be processed and when, finally, I would receive my money in the amount of $1181. Each time I received the same answer: "Wait, your withdrawal will be processed within 2 days." I had no choice but to wait and hope...

However, on April 29, after my repeated messages, the casino deigned to report: “Due to the current regulatory framework, we cannot allow further activity on your account and cannot process your withdrawal.”

My questions are “What exactly is the reason for the delay in receiving money? And what actions can I take to get money in the near future?” remained unanswered.

The casino is ignoring me. I have not been able to get the money.

Please note that the casino did not report any violations on my part. I affirm that my gaming behavior is in the legal field. I did not commit any violations. I am an honest player!

Taking into account the information I provided, as well as my correspondence with the casino, I ask you to assist in obtaining my funds.

Thank you in advance.

Dear Sir or Madam! Golden Tiger Casino took my $632 winnings wrongfully. I need your help in resolving a dispute.

On January 31, I received a letter from the casino informing me that my financial account at the casino was not in my name. The casino blocked my winnings of $632.

I gave a detailed explanation of what was the reason for the discrepancy in the surname. The screenshot of the Skrill payment wallet profile I sent earlier showed my old last name. The name change certificate as a supporting document was provided by the casino.

I have made changes to my Skrill payment wallet personal information in good faith by changing my last name based on the above Evidence.

A screenshot of the Skrill payment wallet with my current last name was also sent to the casino.

The personal data of my casino financial account and the data in my payment wallet are absolutely identical.

However, the casino refuses to return my winnings, still citing the fact that the financial account at the casino is not in my name.

I ask you to help resolve the dispute between me and the casino.

I am attaching screenshots of the correspondence with the casino.

I am ready to pass any test to confirm my position.

Casinorewards.com They reward play for a variety of casinos...however most recently I only play at Nostalgia / Golden Tiger. Casino rewards has in the past always been fair and I have enjoyed earning rewards to play the casinos. However... Most recently they have put a temporary suspension on my rewards. This seems totally unfair as the way you earn the rewards is by gambling..(spending my own $$ ). Or.. I have also won points thru various contests etc... I now have over $170. in rewards that they will not let me claim !! I have written to the help desk several times trying to resolve, and each time I get a very generic (copied & pasted) response. They say I have been winning TOO OFTEN and have made too many cash ins recently... what ??? I thought that was the idea of gambling ???? Anyway... I continue to gamble.... and to build up casino rewards.... but I can't use the rewards & Im very frustrated !!!!!!!!!!!!!!!!!