Delays KYC process

I would like to submit a formal complaint regarding Glorion Casino.
I currently have three pending withdrawals totaling CZK 19,500:
• CZK 12,000 – requested on 25 August 2026
• CZK 4,000 – requested on 26 August 2026
• CZK 3,500 – requested on 26 August 2026
All three withdrawals are still stuck at the verification/review stage and have not even been approved for processing.
I have repeatedly contacted Glorion Casino by email regarding these withdrawals. I am now receiving no response at all.
I find this particularly concerning because a significant amount of time has passed without payment, without any clear explanation for the delay, and now without communication from the casino.
I have screenshots documenting all three withdrawal requests and can provide copies of my emails and any other information required.
I am asking for your assistance in contacting Glorion Casino and obtaining payment of the full outstanding amount of CZK 19,500.
I am not asking for anything beyond the payment of my legitimate withdrawals.
Thank you for your assistance

I made 20e deposit at 20/08/2026 and 300e withdrawal 21/08/2026. Chat is only saying it will be processed soon but no. Site says they will handle all withdrawals in 3 days but no. Asked many times whats going on and they only say it will be processed soon. So where is my money and when it will be handled? I checked the complaiments history and many tickets have the same problem. Hope they will fix this issue. Only losing players by delaying withdrawals.

Hello AskGamblers,

I am looking for your assistance with Glorion Casino.

On April 27, I clearly stated that I have a gambling problem and requested that my account be closed.

Instead of immediately restricting my account, Glorion responded by offering alternative options and left my account fully active.

Following this, I was sent further communication including a cash bonus offer, which actively encouraged continued gambling despite my disclosure of a gambling problem.

Two weeks after my initial request and several other requests for closure, they emailed me confirming my account was closed and tried to use their terms and conditions out of context.

This is a serious failure to follow responsible gambling procedures. My request should have been treated as an immediate self-exclusion, and my account should have been restricted without delay and without any promotional offers.

I am disputing Glorion's failure to properly close my gambling account after I disclosed a compulsive gambling disorder and repeatedly requested account closure.



On February 20, 2026, I informed Glorion of my gambling addiction and requested immediate account closure. I followed up several times, including on March 5, April 30, and May 12. On March 9, I was explicitly informed that my account had been closed, but it remained active and accessible.



Because the account was not properly closed, I continued gambling during a period of severe addiction and financial hardship, resulting in substantial losses and additional debt. Despite my repeated requests for closure and self-exclusion, Glorion continued allowing access to the account and continued sending promotional marketing communications.



Glorion later claimed that I had opened a secondary account and stated that it was not liable for the hardships I experienced. This is incorrect. I did not open a secondary account. The same account I repeatedly requested to be closed remained active and accessible.



I do not believe Glorion can avoid responsibility by relying on its general refund policy. Once I disclosed my gambling addiction and requested account closure, Glorion had a responsibility under its responsible gambling obligations to take prompt and effective action to prevent further gambling activity and related financial harm. By failing to properly close my account after multiple requests and continuing to allow gambling activity, Glorion failed to uphold those responsibilities.



I have retained email and chat records documenting my requests for account closure, self-exclusion attempts, and Glorion's responses. I am seeking a refund of all deposits made after March 9, 2026, when I was informed the account had been closed, as well as acknowledgment of the operator's failure to comply with its responsible gambling obligations and self-exclusion procedures.



I did, reach out to the Casino on multiple occasions, at this point they will not reply. I do have more extensive documentation of the conversations I can send if needed. I also know that the amount lost after asking my account to be closed is APPROX 4000 it could be more or less, it's just hard for me to look at because its so upsetting that the casino allowed this to happen.

The form would not let me attach my screen shots. I can send them along after if you wish?

Thank you

I've been waiting for my payment for 6 days. Customer service only writes the template. I don't get any specific answer as to what the problem could be because they didn't even indicate anything in the email. I don't think the site is fair. The site says 3 days for payment, we're on the 6th day. They're playing with people's money. Of course, the deposit is deducted immediately. This is really bad.

I am very disappointed and frustrated with the current situation regarding my withdrawal. I have been trying to withdraw my funds of 700 CAD from the casino for several days now, but the transaction is still not being processed.

Despite contacting customer support multiple times, I keep receiving the same response that my money will arrive soon. However, nothing has changed and I have not seen any real progress or confirmation that the withdrawal is being processed. This lack of clear communication and delay is very concerning.

At this point, I feel that the situation is not being properly handled, as my funds are still pending without any clear explanation or timeline. I expect withdrawals to be processed in a reasonable timeframe, but this has not been the case.

I hope to find soon help here!

I am sincerely disappointed with this experience and I am requesting that my withdrawal of 700 CAD be processed immediately or that I receive a clear and honest update on its status without further delay.

I’ve had a jackpot of $52,000 Canadian last month, I have played on the site for three months now, I have withdrawn over $20,000 with no issues, I must have deposited over $30,000. Ever since I won the $52,000 I haven’t been playing anymore at the casino is not paying me anything. They pay me the first shot of $2300. That took 10 days, but after that, I made another withdrawal which is still pending after 20 days.. I’m not playing on the site anymore because I know they want me to lose my money. They also sent me an email saying that if I played on my $52,000 and I would lose it all, they would give me a cashback of 10%. That’s the message I received after telling me they’re gonna fix my issue. So they basically fix my issue by telling me that they’ll give me money if I lose it all. I find this casino so bad. Especially to treat a VIP player like me. I played thousands of dollars per day with these guys and now I got nothing, please help me because every time I contact customer support. They’re basically laughing at me saying there’s nothing they can do.