Complaint #7 Glorion Casino

Payment issue

By Mike Q.

4 months ago

I’ve had a jackpot of $52,000 Canadian last month, I have played on the site for three months now, I have withdrawn over $20,000 with no issues, I must have deposited over $30,000. Ever since I won the $52,000 I haven’t been playing anymore at the casino is not paying me anything. They pay me the first shot of $2300. That took 10 days, but after that, I made another withdrawal which is still pending after 20 days.. I’m not playing on the site anymore because I know they want me to lose my money. They also sent me an email saying that if I played on my $52,000 and I would lose it all, they would give me a cashback of 10%. That’s the message I received after telling me they’re gonna fix my issue. So they basically fix my issue by telling me that they’ll give me money if I lose it all. I find this casino so bad. Especially to treat a VIP player like me. I played thousands of dollars per day with these guys and now I got nothing, please help me because every time I contact customer support. They’re basically laughing at me saying there’s nothing they can do.

Disputed Casino Glorion Casino

Reason Delayed payment

Amount $49700

Discussion

AskGamblers

• Support Team

1 month ago

Dear all,

As is apparent from the submitter's latest post, the disputed amount the subject of this complaint has been received. Therefore, the AskGamblers Complaint Team is pleased to announce that the case has been resolved and closed.

Dear @hammerquatrini514,

Should you face issues that are not the subject of this complaint, you are welcome to submit a new one.

We thank both parties for their assistance during the complaint process.

hammerquatrini514

• Quebec

1 month ago

Hi, they did procccess my pending withdrawals, then I played and I took a 10,000$ shot and a 8000$ shot on roulette. I took a lot more shots, but on those 2 particular shots, when the dealer spun the ball, on the tip it said “bets not accepted”
And when I lost the bet, it still took the money out of my account. It’s happened before and when it said “bet not accepted@ and I got it in the past, it didn’t pay me!!!
I want those spins credited back in my account. This is not fair. I told them to look at the last 10 roulette shots i did and they will see it on the screen !!!

Glorion Casino

• Representative

1 month ago

Dear Michele,

We are pleased to inform you that your account verification process is now complete. Your account is fully verified and in good standing.

Additionally, all of your previous withdrawal requests have been successfully processed and paid out. Depending on your chosen payment method, the funds should reflect in your account within the standard processing timeframe.

You can now log in to continue playing and enjoy full access to all features and future transactions on our platform.

If you have any questions or require further assistance, please do not hesitate to contact our support team.

Best regards,
Glorion Casino Team

hammerquatrini514

• Quebec

1 month ago

I just got this email today. And I replied .

Glorion Casino Complaint Stats

Resolved 10 / 15

Avg. Amount $4,218

Avg. Complaint Duration 11 days

Avg. Response Time 3 days

Glorion Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 10 out of 13 complaints in this category have been resolved.

This operator's average complaint duration is 11 days, while the average duration across all operators is 8 days.

Glorion Casino Complaints

See all complaints for this casino

Payment of a pending withdrawals

Hello AskGamblers Complaint Team,

I would like to file a formal complaint regarding three delayed withdrawals from Glorion Casino.

I currently have three Interac withdrawals of CAD 750 each pending, for a total of CAD 2,250:

CAD 750 requested on October 2, 2026 at 16:09
CAD 750 requested on October 3, 2026 at 12:15
CAD 750 requested on October 4, 2026 at 07:59

All three withdrawals are still showing as “Under review” and have not progressed to Approved or Processed.

I contacted Glorion’s live chat to ask for an explanation. Their representative confirmed in writing that the standard processing time for this withdrawal method is usually 3 working days and acknowledged that my withdrawal is taking longer than expected.

Despite this, the casino has been unable to provide me with either an estimated completion date or even a maximum timeframe. I was only told that the withdrawals are undergoing “routine security checks” or provider processing and that they will be completed “as soon as possible.”

I asked specifically what the longest possible processing time could be, and the representative again stated that they could not provide a maximum timeframe.

As of October 8, my oldest withdrawal has exceeded the standard timeframe provided to me by the casino, and there has been no visible progress on any of the three requests.

I have not cancelled the withdrawals, and I am not disputing any wagering results or bonuses. I am simply requesting payment of the CAD 2,250 that I legitimately requested for withdrawal.

I have screenshots showing:

all three withdrawal requests and their dates;
their current “Under review” status;
Glorion confirming the usual 3-working-day processing time;
Glorion acknowledging the delay;
Glorion refusing to provide a maximum completion timeframe.

I respectfully ask AskGamblers to contact Glorion Casino and assist in having the full CAD 2,250 in pending withdrawals processed and paid.

Thank you for your assistance.

Resolved

$2,250

Still no withdrawals

I would like to submit a formal complaint regarding Glorion Casino.
I currently have three pending withdrawals totaling CZK 19,500:
• CZK 12,000 – requested on 25 August 2026
• CZK 4,000 – requested on 26 August 2026
• CZK 3,500 – requested on 26 August 2026
All three withdrawals are still stuck at the verification/review stage and have not even been approved for processing.
I have repeatedly contacted Glorion Casino by email regarding these withdrawals. I am now receiving no response at all.
I find this particularly concerning because a significant amount of time has passed without payment, without any clear explanation for the delay, and now without communication from the casino.
I have screenshots documenting all three withdrawal requests and can provide copies of my emails and any other information required.
I am asking for your assistance in contacting Glorion Casino and obtaining payment of the full outstanding amount of CZK 19,500.
I am not asking for anything beyond the payment of my legitimate withdrawals.
Thank you for your assistance

Unresolved

Kč19,500

Unprocessed withdrawal

I would like to file a complaint against Glorion Casino regarding a $700 withdrawal that has not been paid to me for over 12 days!

The withdrawal should take between 1 and 3 days!!

I still haven't received anything!

I have deposited over $500 at their casino.

I hope this complaint will get me my money back!

Unresolved

$700

Delayed payment of 300e

I made 20e deposit at 20/08/2026 and 300e withdrawal 21/08/2026. Chat is only saying it will be processed soon but no. Site says they will handle all withdrawals in 3 days but no. Asked many times whats going on and they only say it will be processed soon. So where is my money and when it will be handled? I checked the complaiments history and many tickets have the same problem. Hope they will fix this issue. Only losing players by delaying withdrawals.

Resolved

€300

Delayed 500 euros withdrawal

Hello!

I have had a problem communicating with Glorion support.

They have said that withdrawal takes 3 business days, and now it's been a whole week. I have asked multiple times by email, and I got only ” withdrawal is going to be paid soon”

I make this complaint because I see a lot of people have been having this same kind of problem with them.

Also, I can't add my personal details on their site. I have asked and provided them with all my information, but I can't save it on the page. In this case, I have used several computers, and they only say ”clear your cache,” etc..

Resolved

€500

Unfair handling and overdue withdrawal issue

Dear AskGamblers Complaint Team,

I am writing to raise a complaint regarding the unfair handling of my withdrawal issue and the way my case has been managed.

My withdrawal has been overdue for more than 6 days, despite the casino’s own Terms and Conditions clearly stating that withdrawals should be processed within 3 working days. This timeframe has already been exceeded, yet I have not received my funds or a reasonable explanation for the delay.

Instead of providing a proper resolution, I have been repeatedly passed between different departments, with each department directing me elsewhere. This has caused unnecessary delays and frustration, and I believe this is unfair treatment of a customer.

I am requesting that AskGamblers review this matter fairly and assist in ensuring the casino honours its own withdrawal policy and releases my funds without further delay.

I expect a proper investigation into:

- The reason for the withdrawal delay is beyond the stated 3 working days.

- Why have I been redirected between departments without a solution?

- Why the casino has failed to fulfil its withdrawal obligation.

I trust AskGamblers will treat this complaint fairly and help bring this matter to a conclusion.

Kind regards,

Resolved

$36

Self Exclusion Delay

Hello AskGamblers,

I am looking for your assistance with Glorion Casino.

On April 27, I clearly stated that I have a gambling problem and requested that my account be closed.

Instead of immediately restricting my account, Glorion responded by offering alternative options and left my account fully active.

Following this, I was sent further communication including a cash bonus offer, which actively encouraged continued gambling despite my disclosure of a gambling problem.

Two weeks after my initial request and several other requests for closure, they emailed me confirming my account was closed and tried to use their terms and conditions out of context.

This is a serious failure to follow responsible gambling procedures. My request should have been treated as an immediate self-exclusion, and my account should have been restricted without delay and without any promotional offers.

Unresolved

$3,050