Unable to withdraw balance withdrawals blocked on Glorion

I am very disappointed and frustrated with the current situation regarding my withdrawal. I have been trying to withdraw my funds of 700 CAD from the casino for several days now, but the transaction is still not being processed.

Despite contacting customer support multiple times, I keep receiving the same response that my money will arrive soon. However, nothing has changed and I have not seen any real progress or confirmation that the withdrawal is being processed. This lack of clear communication and delay is very concerning.

At this point, I feel that the situation is not being properly handled, as my funds are still pending without any clear explanation or timeline. I expect withdrawals to be processed in a reasonable timeframe, but this has not been the case.

I hope to find soon help here!

I am sincerely disappointed with this experience and I am requesting that my withdrawal of 700 CAD be processed immediately or that I receive a clear and honest update on its status without further delay.

I’ve had a jackpot of $52,000 Canadian last month, I have played on the site for three months now, I have withdrawn over $20,000 with no issues, I must have deposited over $30,000. Ever since I won the $52,000 I haven’t been playing anymore at the casino is not paying me anything. They pay me the first shot of $2300. That took 10 days, but after that, I made another withdrawal which is still pending after 20 days.. I’m not playing on the site anymore because I know they want me to lose my money. They also sent me an email saying that if I played on my $52,000 and I would lose it all, they would give me a cashback of 10%. That’s the message I received after telling me they’re gonna fix my issue. So they basically fix my issue by telling me that they’ll give me money if I lose it all. I find this casino so bad. Especially to treat a VIP player like me. I played thousands of dollars per day with these guys and now I got nothing, please help me because every time I contact customer support. They’re basically laughing at me saying there’s nothing they can do.

My withdrawal has been pending since April 16, and today is May 1, so it has now been pending for 15 days.

What makes this especially frustrating is that my account is already fully verified, and I have already received several successful withdrawals from this casino in the past. Because of that, there should be no verification issue or reason for this kind of delay.

I contacted support multiple times on live chat support. On April 22, they acknowledged the delay by email, said the withdrawal was being prioritized, and told me it would be paid “very soon.” Since then, nothing has been paid.

I followed up again several days ago asking for an update and received no response.

At this point, I have a verified account, prior successful withdrawals, and a payment that has been pending for 15 days with no clear explanation. I am submitting this complaint because I want the withdrawal processed immediately, or at minimum a firm payment timeframe and honest communication.

I attached my communications with the casino and a screenshot of my transaction page

Hello askgamblers team. I would be grateful if you could help me.

I won a fair amount of money playing slots at Glorion casino on February 24th. I made two withdrawals of 500 euros on the first two days. After that the withdrawal option was blocked. 4 days later the withdrawals were cancelled.

After this, I sent about 10 emails saying that I would like to start the KYC process. I did not receive any clear answers.

On March 4th, I finally managed to download my documents on their website.

1. Photo of ID Card
2. Selfie with ID Card (their website in the backround)
3. Bank statements showing every deposit made to their casino.
4. Bank statements showing my address.

Now a week later they are requesting bank statements again to verify the payment method.
I sent the same bank statements again yesterday. I also sent screenshots of the bank transactions showing deposits to their casino.

They replied to me in one email yesterday, saying they regret that they don't have a native speaker to answer me even thought I've sent all my emails to them in English. (I have all the emails saved, which I can provide if necessary.)

I have been playing for over 10 years at different online casinos. And I have never seen anything like this. The service is unbelievably slow and the responses are generic. Some emails they don't even answer.

I currently have 2000 euros in my account. And I would like to withdraw my winnings, but Glorion casino makes this impossible.