Complaint #12 Glorion Casino

Self Exclusion Delay

By Jake L.

3 months ago

Hello AskGamblers,

I am looking for your assistance with Glorion Casino.

On April 27, I clearly stated that I have a gambling problem and requested that my account be closed.

Instead of immediately restricting my account, Glorion responded by offering alternative options and left my account fully active.

Following this, I was sent further communication including a cash bonus offer, which actively encouraged continued gambling despite my disclosure of a gambling problem.

Two weeks after my initial request and several other requests for closure, they emailed me confirming my account was closed and tried to use their terms and conditions out of context.

This is a serious failure to follow responsible gambling procedures. My request should have been treated as an immediate self-exclusion, and my account should have been restricted without delay and without any promotional offers.

Disputed Casino Glorion Casino

Reason Self-exclusion

Amount $3050

Discussion

AskGamblers

• Support Team

2 months ago

Dear Glorion Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers

• Support Team

3 months ago

Dear @r7ykmhw2sz,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Glorion Casino Complaint Stats

Resolved 9 / 14

Avg. Amount $4,405

Avg. Complaint Duration 11 days

Avg. Response Time 3 days

Glorion Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 9 out of 12 complaints in this category have been resolved.

This operator's average complaint duration is 11 days, while the average duration across all operators is 8 days.

Glorion Casino Complaints

See all complaints for this casino

Still no withdrawals

I would like to submit a formal complaint regarding Glorion Casino.
I currently have three pending withdrawals totaling CZK 19,500:
• CZK 12,000 – requested on 25 August 2026
• CZK 4,000 – requested on 26 August 2026
• CZK 3,500 – requested on 26 August 2026
All three withdrawals are still stuck at the verification/review stage and have not even been approved for processing.
I have repeatedly contacted Glorion Casino by email regarding these withdrawals. I am now receiving no response at all.
I find this particularly concerning because a significant amount of time has passed without payment, without any clear explanation for the delay, and now without communication from the casino.
I have screenshots documenting all three withdrawal requests and can provide copies of my emails and any other information required.
I am asking for your assistance in contacting Glorion Casino and obtaining payment of the full outstanding amount of CZK 19,500.
I am not asking for anything beyond the payment of my legitimate withdrawals.
Thank you for your assistance

Unresolved

Kč19,500

Unprocessed withdrawal

I would like to file a complaint against Glorion Casino regarding a $700 withdrawal that has not been paid to me for over 12 days!

The withdrawal should take between 1 and 3 days!!

I still haven't received anything!

I have deposited over $500 at their casino.

I hope this complaint will get me my money back!

Unresolved

$700

Delayed payment of 300e

I made 20e deposit at 20/08/2026 and 300e withdrawal 21/08/2026. Chat is only saying it will be processed soon but no. Site says they will handle all withdrawals in 3 days but no. Asked many times whats going on and they only say it will be processed soon. So where is my money and when it will be handled? I checked the complaiments history and many tickets have the same problem. Hope they will fix this issue. Only losing players by delaying withdrawals.

Resolved

€300

Delayed 500 euros withdrawal

Hello!

I have had a problem communicating with Glorion support.

They have said that withdrawal takes 3 business days, and now it's been a whole week. I have asked multiple times by email, and I got only ” withdrawal is going to be paid soon”

I make this complaint because I see a lot of people have been having this same kind of problem with them.

Also, I can't add my personal details on their site. I have asked and provided them with all my information, but I can't save it on the page. In this case, I have used several computers, and they only say ”clear your cache,” etc..

Resolved

€500

Unfair handling and overdue withdrawal issue

Dear AskGamblers Complaint Team,

I am writing to raise a complaint regarding the unfair handling of my withdrawal issue and the way my case has been managed.

My withdrawal has been overdue for more than 6 days, despite the casino’s own Terms and Conditions clearly stating that withdrawals should be processed within 3 working days. This timeframe has already been exceeded, yet I have not received my funds or a reasonable explanation for the delay.

Instead of providing a proper resolution, I have been repeatedly passed between different departments, with each department directing me elsewhere. This has caused unnecessary delays and frustration, and I believe this is unfair treatment of a customer.

I am requesting that AskGamblers review this matter fairly and assist in ensuring the casino honours its own withdrawal policy and releases my funds without further delay.

I expect a proper investigation into:

- The reason for the withdrawal delay is beyond the stated 3 working days.

- Why have I been redirected between departments without a solution?

- Why the casino has failed to fulfil its withdrawal obligation.

I trust AskGamblers will treat this complaint fairly and help bring this matter to a conclusion.

Kind regards,

Resolved

$36

Responsible gambling procedures not enforced

I am disputing Glorion's failure to properly close my gambling account after I disclosed a compulsive gambling disorder and repeatedly requested account closure.

On February 20, 2026, I informed Glorion of my gambling addiction and requested immediate account closure. I followed up several times, including on March 5, April 30, and May 12. On March 9, I was explicitly informed that my account had been closed, but it remained active and accessible.

Because the account was not properly closed, I continued gambling during a period of severe addiction and financial hardship, resulting in substantial losses and additional debt. Despite my repeated requests for closure and self-exclusion, Glorion continued allowing access to the account and continued sending promotional marketing communications.

Glorion later claimed that I had opened a secondary account and stated that it was not liable for the hardships I experienced. This is incorrect. I did not open a secondary account. The same account I repeatedly requested to be closed remained active and accessible.

I do not believe Glorion can avoid responsibility by relying on its general refund policy. Once I disclosed my gambling addiction and requested account closure, Glorion had a responsibility under its responsible gambling obligations to take prompt and effective action to prevent further gambling activity and related financial harm. By failing to properly close my account after multiple requests and continuing to allow gambling activity, Glorion failed to uphold those responsibilities.

I have retained email and chat records documenting my requests for account closure, self-exclusion attempts, and Glorion's responses. I am seeking a refund of all deposits made after March 9, 2026, when I was informed the account had been closed, as well as acknowledgment of the operator's failure to comply with its responsible gambling obligations and self-exclusion procedures.

I did, reach out to the Casino on multiple occasions, at this point they will not reply. I do have more extensive documentation of the conversations I can send if needed. I also know that the amount lost after asking my account to be closed is APPROX 4000 it could be more or less, it's just hard for me to look at because its so upsetting that the casino allowed this to happen.

The form would not let me attach my screen shots. I can send them along after if you wish?

Thank you

Unresolved

€4,000

Complaint Payment

I've been waiting for my payment for 6 days. Customer service only writes the template. I don't get any specific answer as to what the problem could be because they didn't even indicate anything in the email. I don't think the site is fair. The site says 3 days for payment, we're on the 6th day. They're playing with people's money. Of course, the deposit is deducted immediately. This is really bad.

Resolved

Ft180,497

Glorion Casino

I am very disappointed and frustrated with the current situation regarding my withdrawal. I have been trying to withdraw my funds of 700 CAD from the casino for several days now, but the transaction is still not being processed.

Despite contacting customer support multiple times, I keep receiving the same response that my money will arrive soon. However, nothing has changed and I have not seen any real progress or confirmation that the withdrawal is being processed. This lack of clear communication and delay is very concerning.

At this point, I feel that the situation is not being properly handled, as my funds are still pending without any clear explanation or timeline. I expect withdrawals to be processed in a reasonable timeframe, but this has not been the case.

I hope to find soon help here!

I am sincerely disappointed with this experience and I am requesting that my withdrawal of 700 CAD be processed immediately or that I receive a clear and honest update on its status without further delay.

Unresolved

$700

Payment issue

I’ve had a jackpot of $52,000 Canadian last month, I have played on the site for three months now, I have withdrawn over $20,000 with no issues, I must have deposited over $30,000. Ever since I won the $52,000 I haven’t been playing anymore at the casino is not paying me anything. They pay me the first shot of $2300. That took 10 days, but after that, I made another withdrawal which is still pending after 20 days.. I’m not playing on the site anymore because I know they want me to lose my money. They also sent me an email saying that if I played on my $52,000 and I would lose it all, they would give me a cashback of 10%. That’s the message I received after telling me they’re gonna fix my issue. So they basically fix my issue by telling me that they’ll give me money if I lose it all. I find this casino so bad. Especially to treat a VIP player like me. I played thousands of dollars per day with these guys and now I got nothing, please help me because every time I contact customer support. They’re basically laughing at me saying there’s nothing they can do.

Resolved

$49,700

Glorion paid not 1 from 5500EUR in 23 days

Hello,

So I won 5.500,00€ in this casino after depositing many times without any wins near.

Mainly from Jackpont Hunt and Wonderpot, I played slots only, only real money - no bonuses used.

You can't withdraw more than 500€ per week, so on 01.05.2026 I opened the first withdrawal request for 480€.

I get not 1€ til today, not even a real update on my request, even after I emailed the support 5 times and was in the live chat many times!!!

They are "sorry 4 the delay" (btw already as I got in contact with them first on 09.05.2026 )

"Normally it takes only 3-5 days, I'm sure u will get an update as soon as possible"

So this seems to be a scam? selective at least?

Did anyone ever get a bigger withdrawal from them?

Resolved

€5,500