Complaint #154 GGbet Casino

Withdrawal has not been successful for a long time

By fengrongman

1 year ago

Message on forum

Initiated three withdrawals on 2025/06/09 with the following transaction IDs:

66bd1891-e095-4528-b3f1-4e89b003fe01

54df21fe-e5d6-492e-a6a2-55a0919d53ff

ff1619f8-9672-4ead-8a09-57e021a92a79

However, GGbet canceled all my withdrawals due to their incorrect calculations, as the previously accrued winnings were wrongly deducted.

I reinitiated a withdrawal on 2025/06/08 with transaction ID 786bf23c-c8f7-4aa0-b7dc-ccb224a6b74f, but the status has not updated.

I have contacted their online chat and email, but the issue remains unresolved. Their responses have been vague, repeatedly stating that they need to perform numerous checks.

Given the many similar complaints on AskGamblers, I feel compelled to file a formal complaint as soon as possible to avoid waiting several weeks for my withdrawal to be processed.

Disputed Casino GGbet Casino

Reason Delayed payment

Amount $696.96

Discussion

AskGamblers

• Support Team

1 year ago

Dear @fengrongman,

AskGamblers Complaint Team would like to remind you that the casino management as well as the relevant payment processor used for processing their transactions can not be hold responsible for the fluctuations of the crypto-currency involved into the dispute as well as the currency exchange. Since you already confirmed you have received the payment, we have no other choice but to close the case as Resolved.

In addition, we would like to remind you that, in case of a disagreement with this outcome, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

fengrongman

1 year ago

Dear @AskGamblers,

Based on my latest reply, I want to open another complaint, but I haven't found a suitable complaint topic. I hope you can help me solve this problem.

fengrongman

1 year ago

To @AskGamblers,

I am writing to report GGBet for fraudulent practices regarding virtual currency deposits and withdrawals. Their stated policy of using the "average real market exchange rate" is misleading.

I deposited RMB 5000, which required me to pay 732.22 USDT. Upon withdrawal of the same amount, I only received 647.79 USDT. This represents a 5% overcharge on deposit and a 7% underpayment on withdrawal, compared to the market rate of approximately 696 USDT (as verified by exchanges like OKX and Binance).

GGBet's claim that Bitcoin value can change dramatically (clause 8.18) does not justify these discrepancies. If the average real market rate were applied consistently, my withdrawal should have been closer to 732 USDT.

GGBet's failure to clearly disclose the specific exchange rates used for virtual currency transactions violates their service agreement and constitutes fraud.

I think I need to file another complaint to complain about their fraud against me.

Keep the complaint thread active untill GGbet Casino completes my all withdrals and pay me 49.17 USD.

GGbet Casino

• Representative

1 year ago

Dear @fengrongman,

Thank you for reaching out and sharing your concerns.

We’re pleased to see that your case is gradually moving toward resolution, and we genuinely appreciate your patience throughout this process. Our goal is always to improve your experience and ensure transparent and effective cooperation.

As far as we can see, one more transaction is still pending, and we are actively monitoring its status to ensure timely completion.

Regarding your concern about the payout amount:
We’ve reviewed your case with our financial department. Please note that during the processing or conversion of any transaction, the average real market rate is applied. This rate may differ slightly from the publicly listed exchange rates available in online searches or third-party platforms.

Additionally, please be aware that buying and selling rates during currency conversion are not identical, which may lead to some variation in the final amount received - particularly in cases involving conversion to USDT or other digital assets.

Should you have any further questions or require assistance at any point, please don’t hesitate to contact us - we’re here to help.

GGbet Casino Complaint Stats

Resolved 81 / 81

Avg. Amount $2,416

Avg. Complaint Duration 11 days

Avg. Response Time 1 day

GGbet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 67 out of 67 complaints in this category have been resolved.

This operator's average complaint duration is 11 days, while the average duration across all operators is 8 days.

COMPLAINT REFERRED BY AGCCS PARTNER Time2play (86)

GGbet Casino Complaints

See all complaints for this casino

Unjustified withdrawal delay via Skrill

I am filing a formal complaint against GGBet regarding a significant and unjustified delay in my withdrawal request.
I requested a withdrawal to my Skrill e-wallet several days ago. My casino account is 100% fully verified (all required KYC documents have been uploaded and approved by the security department). Furthermore, I am using the exact same Skrill account that I previously used to deposit funds, so there should be no technical mismatch.
When contacting the Live Chat support, I am repeatedly given a generic template response claiming that there are "payment provider issues" and "technical difficulties on the processor's side." However, they refuse to provide a specific timeframe for resolution or any transaction reference number (such as a Transaction ID) to prove that the funds were actually sent from their end.
Skrill withdrawals are typically processed within a few hours, and a delay of several days with vague excuses strongly suggests intentional stalling tactics. I have followed all the casino rules, my account is clean, and I demand that GGBet approves and processes my transaction immediately.
My ggbet ID 89377397
Widraw 70 euros.

Resolved

€70

Delay in payment 17 days

On October 7, 2026, I requested a withdrawal of 276 PLN, but it’s still pending.
I’ve successfully completed the entire KYC process—but in the chat, they keep saying they can’t tell me how long I’ll have to wait—they ask for patience, but I’ve been hearing this for two weeks now.
I placed only 6 bets on GGBet.
Transaction ID: b2046787-ce66-4694-a8e0-0da231d547f9
Please help.

Resolved

zł276

My withdraw 50 USD is delayed

Hi,

I have a problem with GGbet.

I have been waiting for my withdrawal of 50 usd 8 days.

Last time, withdraw all of them, mostly within 1 day, then we will get the fund. From live chat operators, I only get the same answers. Hope u can help me with this casino.

Transaction ID: 591ac360-72ad-4db2-a3f1-b34c4ba3d3e7

Resolved

$150

Uncredited Deposit GG BET Account 86323340

Dear AskGamblers Team,

I am filing this formal complaint against GG.BET regarding an uncredited deposit issue that has been unresolved for over 30 days.

Here are the details of the transaction:

- Casino Operator: GG.BET

- Account ID: 86323340

- Deposit Amount: 29,946 ARS (approx. $20 USD)

- Gateway Transaction ID / Payment Number: a9fdd56c-ee44-4d9f-84f6-094772caebbc

- Additional Reference: 564212e5-9383-4f65-bead-d7cf1881a2a4

Despite successfully processing the payment through their payment gateway (Payshield) and having the corresponding proof of transfer, the funds were never credited to my casino balance, which remains at $0.00. I have contacted GG.BET customer support multiple times regarding this matter. However, I have only received repetitive template responses, vague excuses regarding name discrepancies, and zero actual assistance or resolution.

I kindly request the assistance of the AGCCS team to mediate this case so that GG.BET either credits the funds to my account or issues a full refund. All relevant proofs (payment receipt, gateway payment screen, balance screenshots, and support chat transcripts) are attached to this complaint.

Thank you for your time and support.

Best regards,

< first name removed >

Resolved

$29,946

Withdrawal pending payment 15days

They have been delaying withdrawal of 30usd saying technical reasons.

ID 41056219

Still the same response, only deposit is instant here. If ur looking for a proper withdrawal find other casinos. They are not processing withdrawal and support always says it's currently payment processing by payment provider, even they don't have any idea what to do.

Resolved

$30

Withdrawal keeps being delayed

Jul 26: tried withdrawing but was rejected after 1 day was cancelled due to "technical reasons"

ref: c3669b80-1301-4965-b7ad-4040f1deefac

July 29: tried withdrawing again but it is still being processed

ref: 0828fee1-5cc8-4d1c-aaff-3c544f9b76ed

ref: 677ac9e0-9cd3-4dee-ae1f-c253bbcc0c50

Tried following up with customer support every day, but their answer has been the same: that it has been processed by the payment provider.

I have been a user of this site for years now, and I have only experienced this hell of a withdrawal now.

Their withdrawals usually take 30-60 minutes, but when I win big, they make it hard to withdraw my funds.

I do not recommend this site to new players because they make it very hard for you to get your withdrawal

I will keep updating this every day until I get my funds

Resolved

₱30,000

Delayed payment

My withdrawals are stuck in the "New" status, not even getting processes by GGBet. It has been over two weeks now, and im getting the same generic response from support "Every withdrawal is handled separately, which may require some time for confirmation.
However, please be assured that we are doing our best to process it as soon as possible." I have asked for on estimate for the arrival of my funds, but they refused to/ were unable to give me one. I am not getting any updates or anything. My account is fully KYC verified, and i am in the highest possible leauge on GGBet. Support even told me that my account status is normal, and good for withdrawals.
I am hoping that the AskGamblers team can help me resolve this issue.
Thank you in advance!

Resolved

€4,000

Complaint regarding second delayed payment

Hello AskGamblers Team,

This is my second time filing a formal complaint against GGBET due to their persistent and malicious withdrawal delays.

I submitted a withdrawal of 2,876 CNY on June 17 and another one of 2,500 CNY on June 18.

(Account ID and Transaction ID have been provided)

As of today, both of these transactions are still stuck in the "under review/verification" stage. Every single time I reach out to their customer support for an update, I am met with nothing but useless, robotic, and copy-pasted responses.

My account has been fully verified before, and I have successfully deposited and withdrawn funds multiple times without any issues.

I hope the AskGamblers team can intervene once again to investigate this unfair treatment

Thank you for your assistance.

Resolved

CN¥5,376

Withdrawal stuck on new

My $800 withdrawal is still stuck in 'New' status. I contacted customer support a few days ago and was told to wait because it's currently in the queue. However, it has been several days without any progress or updates. Could you please provide me with a specific timeframe instead of a generic answer? Exactly how much longer do I need to wait for my funds to be fully processed?

Resolved

$600

Ggbet delayed payment

Hello I need to file a complaint against ggbet for delayed withdrawal.
I placed my withdrawal on 14th may and withdrawal not received till now.
Their support is replying same thing everytime.
Withdrawal processed by them but I didn't received it till now.
My id 81868919.

My withdrawal reference id :- e1adeadf-0548-4f15-84be-27bf4fbe8b01.

Rejected