Complaint #213 GGbet Casino

Uncredited Deposit GG BET Account 86323340

By Lisandro Nahuel S.

1 month ago

Dear AskGamblers Team,

I am filing this formal complaint against GG.BET regarding an uncredited deposit issue that has been unresolved for over 30 days.

Here are the details of the transaction:

- Casino Operator: GG.BET

- Account ID: 86323340

- Deposit Amount: 29,946 ARS (approx. $20 USD)

- Gateway Transaction ID / Payment Number: a9fdd56c-ee44-4d9f-84f6-094772caebbc

- Additional Reference: 564212e5-9383-4f65-bead-d7cf1881a2a4

Despite successfully processing the payment through their payment gateway (Payshield) and having the corresponding proof of transfer, the funds were never credited to my casino balance, which remains at $0.00. I have contacted GG.BET customer support multiple times regarding this matter. However, I have only received repetitive template responses, vague excuses regarding name discrepancies, and zero actual assistance or resolution.

I kindly request the assistance of the AGCCS team to mediate this case so that GG.BET either credits the funds to my account or issues a full refund. All relevant proofs (payment receipt, gateway payment screen, balance screenshots, and support chat transcripts) are attached to this complaint.

Thank you for your time and support.

Best regards,

< first name removed >

Disputed Casino GGbet Casino

Reason Amount not credited

Amount $29946

Discussion

AskGamblers

• Support Team

3 days ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

lisandronahuelsarnari

• Argentina

3 days ago

Actualización del caso: Resuelto.
Hola a todos. Quería informar que el casino finalmente acreditó los 20 USD en mi cuenta de juego.
Agradezco la intervención de los analistas y mediadores de la plataforma. Como los fondos ya se encuentran depositados y disponibles en mi saldo, el reclamo puede darse formalmente por resuelto y cerrado.
¡Muchas gracias por el apoyo durante todo el proceso!

lisandronahuelsarnari

• Argentina

4 days ago

¡Falso y cínico
¡Falso y cínico! Mienten públicamente.

Es totalmente falso que hayan acreditado los 20 USD. Mi saldo en la plataforma sigue estando en 0,00 USD (tengo capturas de pantalla actualizadas que lo demuestran).

Esta respuesta automática y pública es solo una maniobra lavada para mejorar su imagen en las reseñas, mientras en la práctica siguen reteniendo mi dinero y respondiendo con excusas vacías sobre pasarelas de pago locales en Argentina.

Dejen de mentir públicamente, entren a la cuenta real o devuelvan mis fondos de inmediato. ¡Exijo una solución real y no este circo mediático!

ID:86323340

GGbet Casino

• Representative

4 days ago

Dear Lisandro Nahuel,

We are pleased to inform you that your $20 deposit has been successfully credited to your GG.BET account.

We sincerely apologize for the extended waiting time and the frustration this situation may have caused you. We understand how important it was for you to receive a resolution, and we truly appreciate your patience and cooperation throughout the investigation.

Thank you for giving us the opportunity to look into your case and assist you.

GGbet Casino Complaint Stats

Resolved 81 / 81

Avg. Amount $2,416

Avg. Complaint Duration 11 days

Avg. Response Time 1 day

GGbet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 67 out of 67 complaints in this category have been resolved.

This operator's average complaint duration is 11 days, while the average duration across all operators is 8 days.

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