GGbet Casino - Withdrawal delayed for more than 20 days

Dear @Esteban707,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Dear AskGamblers,
Thank you for giving us the opportunity to respond to your complaint.

Dear User, we appreciate you bringing this situation to our attention. We sincerely apologize for the difficulties you encountered when trying to withdraw funds.

According to our records, the transaction mentioned in your message was successfully processed today, January 29, 2025, at 02:06:17, and should already be credited to your bank account. Please let us know if you have received your winnings.

The withdrawal process may depend on several factors, including the amount selected, the payment method, and regulatory standards. The exact timing may vary and is not always available to our support team, as it also depends on the payment providers, who may affect the speed of each transaction.

We understand your frustration and are working to ensure that similar situations do not occur in the future.

Thank you sincerely for your patience and understanding. We greatly value our cooperation and look forward to continuing it in the future.

Dear @Esteban707,

The AskGamblers Complaint Team is kindly asking you to clarify the total amount of the disputed withdrawal request/s and let us know in a timely manner if you have received the payment/s.

Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

That's correct, I received the withdrawal I had pending on January 8th.
But I have a pending withdrawal of 250 USD from 3 days ago, January 28th.
How much longer should I wait?
Thank you.

Dear User,

We completely understand how concerning a delayed withdrawal can be, and we want to reassure you that everything is being processed according to our standard procedures. Each request is handled individually to ensure the highest level of security and compliance with regulations, which sometimes requires additional time for necessary checks.

Please rest assured that your transaction is in progress and will be completed as soon as possible. There’s no need to worry—your payment will be processed, and we greatly appreciate your patience while we work to complete it. Should you need further assistance, we’re always here to help!

Hello. Alright. But how much longer should I wait?
Thank you.

Dear User,

Thank you for reaching out. Please note that processing times for withdrawal requests can vary based on regulatory procedures and our internal policies. Each transaction is individually reviewed to ensure security and the integrity of all transactions, which means additional checks might be conducted at irregular intervals.

Rest assured that your pending withdrawal of 250 USD from January 28th is under processing. We appreciate your patience, and you'll be updated as soon as the transaction is completed. If you have any further questions, please don't hesitate to contact our support team.