Complaint #181 GGbet Casino

USD1245 withdrawal pending since Jan 6th with no progress

By RAYMART C.

5 months ago

A sincere request from a loyal player since 2023

I have been a loyal user of GGBET since 2023. At my peak, I held a balance of over $3,600 USD.

I genuinely love this platform for its diversity in Esports markets. The "Cash Out" feature is fantastic—it saved me from many bad beats by allowing me to secure winnings before a game turned around. You cover almost every match imaginable. Even when I lost my previous balance, I still respected GGBET as a top-tier platform.

I returned in 2026 because the markets are still the best in the industry. However, the withdrawal experience has completely deteriorated.

In the past, customer support was helpful and human; they would guide me to try smaller withdrawals (like $200 or $600) to ensure success, and money would arrive within 24-48 hours. Now, that efficiency is gone. It has been replaced by indefinite delays and silence.

It is painful to feel this level of disappointment after returning to a platform I used to trust and love. I am currently stuck in limbo, just waiting.

I am posting this in hopes of getting a real solution, not just another generic "copy-paste" template response from support. Please respect your loyal players.

I am not using any bonus

My Id:< sent to the casino >

Transaction ID:

f80f75af-55dd-4a32-95fc-d10ca96cfbca

8a5b54cd-d630-411c-8fad-b1b4cafd1b9e

004a3492-dc73-46df-8c32-a7e0374f0906

still new !

I would like to emphasize that my account is fully verified. I have already completed all KYC requirements, and customer support has explicitly confirmed that my documents are in order and my identity is verified. There are no pending security checks or document requests. Therefore, there is no legitimate regulatory reason to delay these payments

I am requesting GGBET to look into my account (ID: sent to the casino) immediately and process these three pending withdrawals. I hope to restore my faith in this platform, but my patience is running thin after 5 days of silence.

Disputed Casino GGbet Casino

Reason Delayed payment

Amount $1245

Discussion

AskGamblers

• Support Team

5 months ago

Dear @tramyar,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

GGbet Casino

• Representative

5 months ago

Dear tramyar,

We have reviewed your case and would like to clarify that the previously submitted withdrawal requests were cancelled due to technical issues on the payment provider’s side. Unfortunately, these issues occurred during the processing stage handled by the external provider and were beyond our direct control.

To avoid the same situation from happening again, we kindly ask you to create new withdrawal requests using a different payment provider than the one previously used. In many cases, switching to an alternative provider allows the transaction to be completed successfully without further technical interruptions.

Please note that once the new requests are created, they will be processed according to our standard procedures.

If you need any assistance with selecting an alternative payment method or have further questions, our support team will be happy to help.

Kind regards,
GG.BET Team

tramyar

• Philippines

5 months ago

I'm telling all players right now: GGBet exists solely to torture you. They will grind you down over and over again until you've lost every last bit of patience. Let this post be the proof. To all players: stay far away from this platform

i gvied up

tramyar

• Philippines

5 months ago

c18b19c5-2325-483d-a43d-0569afae8e11
and now i have create new one and maybe need waiting one more week and then one more 5days and then not sure if ll be rejected again and then again and again !!!!!!!!!!!!!!

GGbet Casino Complaint Stats

Resolved 72 / 72

Avg. Amount $2,607

Avg. Complaint Duration 10 days

Avg. Response Time 1 day

GGbet Casino Complaints

See all complaints for this casino

Withdrawal stuck on new

My $800 withdrawal is still stuck in 'New' status. I contacted customer support a few days ago and was told to wait because it's currently in the queue. However, it has been several days without any progress or updates. Could you please provide me with a specific timeframe instead of a generic answer? Exactly how much longer do I need to wait for my funds to be fully processed?

Resolved

$600

Ggbet delayed payment

Hello I need to file a complaint against ggbet for delayed withdrawal.
I placed my withdrawal on 14th may and withdrawal not received till now.
Their support is replying same thing everytime.
Withdrawal processed by them but I didn't received it till now.
My id 81868919.

My withdrawal reference id :- e1adeadf-0548-4f15-84be-27bf4fbe8b01.

Rejected

Payment overdue

GG.bet are trying to scam me off my hard earned money.

23/04/2026 I submitted a withdrawal of 65.7 USD, it is currently 4 days and still counting without it be paid. Whenever I chatted with their support their response are always the same excuses, I have waited enough now I am afraid that I might lose my money if care is not taken, I have tried all I could for them to pay me my money still they never.

When I go through their terms and conditions it was stated that withdraw only takes 24 hours, however my withdrawal has long exceeded.

Below are the screenshot of their response concerning the issue.

Resolved

$66

Withdrawal transactions

I have problems with my withdrawal transactions.

They have already been successful several times, even though I did not receive the funds in my wallet.

They have told me the funds will arrive shortly, but the funds are still missing

It's already been a few days since I have been complaining about this and no action has been taken.

Receipt no.

fb013018-0c6b-40e1-a08a-8367153fbf9e

12468e83-ab0a-4d23-bb23-f7ed80051dfe

My gcash number 09456773178

Resolved

₱4,000

Withdrawal requests remain unprocessed despite 1000 USDT limit compliance and repeated technical reasons

I am filing this complaint against GGbet Casino regarding my account which has been placed under a betting limit, making me unable to open the live chat window and contact support.

Account details:

< personal information removed >

• Account ID : 77111155

Current situation:

• My account has fully completed KYC verification and all turnover/wagering requirements.

• On March 31, 2026, after winning several bets on the same day, my account was immediately placed under a betting limit.

• I am completely unable to open the live chat support window.

• I submitted a withdrawal request for 2000 USDT on March 31, 2026. However, on April 1, 2026, the withdrawal was rejected with the reason “technical reasons”.

• Since then, I have made multiple additional withdrawal attempts, all of which were also rejected. The withdrawal IDs are as follows:

b2e8691e-c987-4e02-8b41-b5b01ffab9f7

8a4aed6c-5cb8-448d-9267-efc771153f81

3d824bac-693a-45c2-958c-1fd48262e99e

894012e5-66cc-4030-83f7-75da425c2d33

293fedee-436f-4318-b8c0-9fd982435256

• I have initiated multiple withdrawal requests, each strictly under the 1000 USDT per transaction limit. However, none of these withdrawals have been processed or paid out.The withdrawal IDs are as follows:

a737d308-a954-4d0c-a0b9-73555af85f97

83d81605-8f56-4a43-8f01-ad5764fdb3cd

3b0771df-4cd9-46a6-85ee-13857e8f3cbd

cf2f3310-3f62-4d37-86bb-46f55dd77bce

235231f0-3dcf-411e-96f0-558f659f6c32

2e3d4f43-fd09-4840-acd5-f51671bb2025

aa2d1730-a057-4a9e-b2fc-0b20821ab6f7

cf7dd6f2-4e05-4b13-b354-500c82556701

50a45683-13aa-4375-a9ef-833403da7a03

I have already contacted [email protected] multiple times via email, requesting the immediate processing of my withdrawal, but have received no resolution or clear timeline to date.

My demand: I request that GGbet Casino immediately:

1. Process all withdrawal requests I have initiated and ensure the remaining funds are fully paid out.（7404USDT）

2. Provide a specific and concrete timeline for when the withdrawals will be received, rather than dismissing the issue with vague “technical reasons”.

I have attached the following evidence:

Current balance

Live chat error message

Withdrawal request confirmation

The latest support email received on April 2, 2026 (claiming “being processed” with no action)

Copies of all previous emails sent to [email protected]

I look forward to a prompt resolution through the AskGamblers Casino Complaint Service.

Resolved

$9,404

Withdrawal 2700 euro

Hello AskGamblers Team,

I am filing a complaint against GG.BET (Account ID: 77235563) regarding a systemic delay in withdrawals. My account is fully verified.

In late February, I attempted to withdraw 450 EUR twice (Visa/Bank), but after 3 weeks of no action, I was forced to cancel and try a smaller amount. On March 11th, I requested 50 EUR via Skrill (Transaction ID: 89e8795a-8ef1-4fcb-b2a5-33746811ec6d), which has been stuck on "New" status for 13 days.

Support confirmed on March 21st (Janice) that there are "NO issues" with my withdrawal, yet it remains unpaid. I have pro-actively provided proof of ownership for my ePay.bg and Skrill accounts. I believe the casino is intentionally stalling my 2700 EUR balance.

I request your assistance to help me receive my funds.

Regards,